Solved

Unread Email Count is higher than Visable Unread Mail

Posted on 2011-09-29
2
270 Views
Last Modified: 2012-08-14
In a Windows 2003 domain with Exchange 2003 and an XP workstation with Outlook 2007, at the top of Outlook, it list Unread Mail with a count next to it. In the Inbox, all mail is sorted so the latest mail is at the top. This user mentioned the other day, the count is suddenly higher than the unread mail she sees. I looked at it and verified there was no unread mail located in prior days that she had not read. The only had three unread mail at the top and the unread Count was 12. I highlighted all mail from the first read to the bottom and marked it as read. That lowered the number so it was correct. today it has started doing the same thing. How do I fix it permanently?
0
Comment
Question by:Tony Giangreco
2 Comments
 
LVL 9

Assisted Solution

by:jan-janssen
jan-janssen earned 250 total points
ID: 36817992
For me this sounds like there are certain emails not listed caused by a miss configured filter or similar. Therefore the permanent fix would be configuring the account again, as this issue such be client side.

But before deleting the configuration back it up and check the filters and plugins which might be in use.

Regards Jan
0
 
LVL 66

Accepted Solution

by:
johnb6767 earned 250 total points
ID: 36818026
Restore the Unread Mail folder
http://office.microsoft.com/en-us/outlook-help/restore-the-unread-mail-folder-HA010283248.aspx

I would delete it, and recreate it with these directions.....
0

Featured Post

Are your AD admin tools letting you down?

Managing Active Directory can get complicated.  Often, the native tools for managing AD are just not up to the task.  The largest Active Directory installations in the world have relied on one tool to manage their day-to-day administration tasks: Hyena. Start your trial today.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Finding original email is quite difficult due to their duplicates. From this article, you will come to know why multiple duplicates of same emails appear and how to delete duplicate emails from Outlook securely and instantly while vital emails remai…
This article lists the top 5 free OST to PST Converter Tools. These tools save a lot of time for users when they want to convert OST to PST after their exchange server is no longer available or some other critical issue with exchange server or impor…
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…
Two types of users will appreciate AOMEI Backupper Pro: 1 - Those with PCIe drives (and haven't found cloning software that works on them). 2 - Those who want a fast clone of their boot drive (no re-boots needed) and it can clone your drive wh…

778 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question