On my server, which is a Windows 2003 r2, 32 bit with Quickbooks client AND Microsoft outlook 2003, Outlook is not an option under preferences, send forms. It is missing. I have verified outlook works just fine.
I have followed all the steps, IE 7 has outlook as its 'default client', uninstalled Office, re-installed office, uninstalled QB's, re-installed QB's and nothing works. The only thing I havent done yet is do a fix on the mapi.dll file, specifically because it is an exchange 2003 server as well (<------ Would exchange cause a conflict????).
All the other computers are not having an issue - just the server. I have a case open with QB's 2nd level support and am awaiting another call back, but was wondering if anyone else has seen this issue and what they may have done to fix it.
Im perplexed because there MUST be a pointer, ini file or registry entry somewhere that says - allow Outlook to be used.
Please let me know if there is any information that I can provide to assist.