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Act! 2009 database - contacts deleted?

Posted on 2011-09-29
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Last Modified: 2012-05-12
Here's the scenario I hope you can assist with. I have a client running Act 2009 (v11?). They have one license and one database they access from many PCs. Only one user can be logged in at a time, I believe.

In the User Manager in Act! there were many users listed as administrator. Each of these inactive users was deleted, but in the process it appears there were contacts assigned to these users.

Now that the inactive users are deleted, there are missing contacts in the list. How can I get these missing contacts back?

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Question by:Elixir2
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9 Comments
 
LVL 1

Author Comment

by:Elixir2
ID: 36818643
Does ACT! 2009 make backups? Because we are unsure of any other backup.
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LVL 1

Author Comment

by:Elixir2
ID: 36818664
How to Automatically Back Up Your Database

I have no idea if this has been done, but I am checking ASAP.
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LVL 30

Expert Comment

by:Mike Lazarus
ID: 36890392
Only one license mean only ONE user can use it (not one at one time) and it can only be installed on a maximum of two machines for that one user.

Here are the ways that backups can be done:
http://blog.glcomputing.com.au/2009/09/automating-backups-for-act-by-sage.html
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LVL 1

Author Comment

by:Elixir2
ID: 36891128

In the User Manager in Act! there were many users listed as administrator. Each of these inactive users was deleted, but in the process it appears there were contacts assigned to these users.

Now that the inactive users are deleted, there are missing contacts in the list. How can I get these missing contacts back?
0
 
LVL 1

Author Comment

by:Elixir2
ID: 36891129
They have no backup of any kind that I know of.
0
 
LVL 1

Author Comment

by:Elixir2
ID: 36891563
I located a backup .zip file to recover from, but the username and password that I used previously do not work. This is a prolonged failure. Is there any way to recover a password from a Sage Act! 2009 backup file.

What if this is not from 2009? How can I tell what version created that backup file?
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LVL 1

Author Comment

by:Elixir2
ID: 36891997
Okay, I've used Actdiag to verify this is a backup of the same version of database. I also verified that the user who created the backup is the same as the current user. This user has a blank password.

We continue to get "cannot authenticate user" when attempting to restore the database from zip backup.

I found a KB article suggesting to copy the backup file off cd or external media to the local drive. Did that; same error.

Every turn is a dead end.
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LVL 30

Accepted Solution

by:
Mike Lazarus earned 500 total points
ID: 36896238
It might help if I can look at the database for you....
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LVL 1

Author Closing Comment

by:Elixir2
ID: 36896946
Suffice it to say, GLComputing truly is an ACT! Evangelist! If you have ACT! trouble, contact him for sure.
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