jskfan
asked on
Deleting Outlook folder
I have deleted a folder in Outlook with emails inside.
I wonder if there is a way to recover it without resorting to the tape backup?
it doesn't show up neither in Deleted items folder nor in Recover Deleted items.
Thanks
I wonder if there is a way to recover it without resorting to the tape backup?
it doesn't show up neither in Deleted items folder nor in Recover Deleted items.
Thanks
Depends on which version of exchange you have however
Exchange 2003 - http://rdsrc.us/Z0yrtc
Exchange 2007 - http://rdsrc.us/ECdMby
Exchange 2010 - http://rdsrc.us/2lgpWv
Exchange 2003 - http://rdsrc.us/Z0yrtc
Exchange 2007 - http://rdsrc.us/ECdMby
Exchange 2010 - http://rdsrc.us/2lgpWv
What is the deleted items retention setting on the Exchange server?
ASKER
This is exchange 2003
when I delete a folder from my mailbox, it does not show up in the deleted items folder , it also doesn't show up in the recover deleted items.
when I delete a folder from my mailbox, it does not show up in the deleted items folder , it also doesn't show up in the recover deleted items.
when you delete an item/folder from outlook, it will be moved to Deleted items folder. Since it is not there, it means you must have hard deleted it (Shift+DEL)
In this case the deleted items will be moved directly to dumpster where the item/folder is stored based on the Deleted items retention settings on the Exchange server.
If the retention is 0 days, then you are out of luck. If the retention is set to, say 10 days and if you are within this period, you should be able to recover these items from the Work Station, where it was deleted.
In order to do that you may have to add a registry key as per the Resolution on this article and try "Recover Deleted Items" again.
(Remember, you do this registry change on the Work Station where you deleted the folder, before starting Close Outlook)
http://support.microsoft.com/kb/886205
In this case the deleted items will be moved directly to dumpster where the item/folder is stored based on the Deleted items retention settings on the Exchange server.
If the retention is 0 days, then you are out of luck. If the retention is set to, say 10 days and if you are within this period, you should be able to recover these items from the Work Station, where it was deleted.
In order to do that you may have to add a registry key as per the Resolution on this article and try "Recover Deleted Items" again.
(Remember, you do this registry change on the Work Station where you deleted the folder, before starting Close Outlook)
http://support.microsoft.com/kb/886205
ASKER
so why if I delete a message it goes to deleted items folder, but when I delete a folder with a message inside , it gets deleted completely both from deleted items folder as well as from recovery deleted items?? what is not right?
When you delete a message or folder with messages it should go to deleted items folder . If this doesn't happen, then you have a different problem
ASKER
<<<When you delete a message or folder with messages it should go to deleted items folder . If this doesn't happen, then you have a different problem >>>>
that s the problem I cannot understand
that s the problem I cannot understand
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ASKER
I am using Outlook 2010, if I deleted a folder then everything is gone forever
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ASKER
let me explain:
If I delete a message, it goes to Deleted items folder and if I delete it from the Deleted items folder it will go to the Recover deleted items folder.
This is normal.
but the issue is when I delete from my mailbox a folder that has messages inside, then it disappers completely; it doesn't show up in the Deleted items folder neither in the recover deleted items.
This doesn't sound normal. Correct?
If I delete a message, it goes to Deleted items folder and if I delete it from the Deleted items folder it will go to the Recover deleted items folder.
This is normal.
but the issue is when I delete from my mailbox a folder that has messages inside, then it disappers completely; it doesn't show up in the Deleted items folder neither in the recover deleted items.
This doesn't sound normal. Correct?
SOLUTION
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ASKER
<<<I think you have to go to the exchange side and see if you can recover at this point and not from the client side. >>>
How do you recover that from Exchange server ??
How do you recover that from Exchange server ??
ASKER
Thanks
Does Deleted Items have a + sign by it? If it does, click on it to expand the folder and you should see your deleted folder underneath.
You can then recover the folder by dragging it to where you had it before.