I have observed that some of cisco's products are not contained within the dynamic configuration tool. Sometimes, though, you are able to find them using product number details, sometimes not at all. So, how is one able to get the smartnet costs when the tool does not have the product. At the moment , i am having trouble quoting smartnet for a customer for the Cisco 6921 Series IP Phones.
Does anyone have a way around this situation??
Thanks in advance.