Solved

Missing some email from my Ipad2

Posted on 2011-09-30
5
1,093 Views
Last Modified: 2012-05-12

Folks,

I have a user who receives emails from exchange 2003 to their IPhone and Ipad2. What has happened recently is that there are a number of emails "missing" or not received on the Ipad2 but they are on his IPhone and his outlook. This happened for a period of about 6 hours. Then emails started coming in again. As far as I can tell the Ipad2 wasn't powered off and his mobile data connection was active.

I have also noticed that when an email is moved to the deleted items folder (from his PC) on his outlook the changes are not being reflected on his ipad2. Is there another setting that I need to look at or enable.

Any Ideas would be helpful.

Dave
0
Comment
Question by:Daithi_Mc
  • 2
  • 2
5 Comments
 
LVL 12

Expert Comment

by:Deepu Chowdary
ID: 36890532
It looks like a network problem for me.., becoz there will be no delay in mails to different clients..
0
 
LVL 12

Accepted Solution

by:
Deepu Chowdary earned 250 total points
ID: 36890547
As we are able to see mails in other interfaces.., it looks like the problem with iPad.. once do a reset if you have that option..
I think you have to do that once..
0
 

Author Comment

by:Daithi_Mc
ID: 36890577
Do you mean delete the account and install it again?
0
 
LVL 76

Assisted Solution

by:Alan Hardisty
Alan Hardisty earned 250 total points
ID: 36891302
Delete the account from the iPad and set it up again as it sounds like a local issue to the iPad.

If that doesn't work, then it's time to read my article:

http://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/A_1798-Exchange-2003-Activesync-Connection-Problems-FAQ.html
0
 

Author Closing Comment

by:Daithi_Mc
ID: 36991585
Apologies for the late reply.

I would like to split the points as there was some very useful info from both experts.

alanhardisty's article was very useful.

Rgds,

Dave
0

Featured Post

Optimizing Cloud Backup for Low Bandwidth

With cloud storage prices going down a growing number of SMBs start to use it for backup storage. Unfortunately, business data volume rarely fits the average Internet speed. This article provides an overview of main Internet speed challenges and reveals backup best practices.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Manage Mobile Phones (devices) 6 56
Exchange Cross-Forest Migation 6 31
Migrating imap accounts to onsite exchange 6 34
Mail not being received 19 22
This article explains in simple steps how to renew expiring Exchange Server Internal Transport Certificate.
This article aims to explain the working of CircularLogArchiver. This tool was designed to solve the buildup of log file in cases where systems do not support circular logging or where circular logging is not enabled
This video discusses moving either the default database or any database to a new volume.
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…

756 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question