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Exchange 2010 Active Sync Device Issues - Some Devices Can't Syc

Posted on 2011-09-30
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Last Modified: 2013-06-06
Hi.

I have a weird one here - I have just perfomed a migration for a customer which involved moving from Server 2003 to SBS 2011.

All has gone well, but I have 2 users who are having trouble connecting either an ipad or iphone to the activesync.

I have managed to get hold of a tool  (http://maasters.maas360.com/forum/howtos/maas360-activesync-reporting-tool/) which reports on users and the device ID for that user.

The 2 users in question appear in the list but they have a (null) device ID.  I get an error when thry try to sync in the Server Application Error Log - Eror is as follows....

An exception occurred and was handled by Exchange ActiveSync. This may have been caused by an outdated or corrupted Exchange ActiveSync device partnership. This can occur if a user tries to modify the same item from multiple computers. If this is the case, Exchange ActiveSync will re-create the partnership with the device. Items will be updated at the next synchronization.

URL=/Microsoft-Server-ActiveSync/default.eas?User=xxxx&DeviceId=ApplDLXFTR2FDFHY&DeviceType=iPad&Cmd=FolderSync
--- Exception start ---
Exception type: Microsoft.Exchange.AirSync.AirSyncPermanentException
Exception message: A null value was received for the NTSD security descriptor of container CN=ExchangeActiveSyncDevices,CN=xxxxxx,CN=Users,DC=xxxxxx,DC=co,DC=uk.
Exception level: 0
HttpStatusCode: 500
AirSyncStatusCode: 110


I know it gives the device ID in the list, but when I try to use the exchange CMD to try and remove it it just says that the device can't be identified?

Any ideas anyone?  I know what needs to be done, but just cant get it done!!  Other users with devices (including iphones /ipads) all work O.K.

All input appreciated.

Cheers,
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Question by:Jellyfish2004
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10 Comments
 
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Expert Comment

by:gaurav05
ID: 36890670
Hi,


Did you updated exchange 2010 with sp1 ?


also please provide me event log ?


0
 
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Author Comment

by:Jellyfish2004
ID: 36890697
Hi.

Yes - exchange 2010 is SP1 (Version 14.1 (Build 218.15)) and which error log do you need?  I listed the event ID and log in the previous post.

Cheers,
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Author Comment

by:Jellyfish2004
ID: 36890718
Oh, and these users have no devices listed under "manage mobile phones" in the Exchange 2010 GUI.

.....?
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LVL 10

Expert Comment

by:gaurav05
ID: 36890721
Hi,

Make sure the user you try to use has "Include inheritable permissions from this object's paret" checked on the Active Directory user's permissions.
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Expert Comment

by:gaurav05
ID: 36890730
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Expert Comment

by:gaurav05
ID: 36890738
Hi,

are you using windows sever 2008 or windows server 2008 R2 ?

did you install latest service pack for windows server ?
0
 
LVL 1

Author Comment

by:Jellyfish2004
ID: 36890775
Hi,

As stated it's windows Small Business Server 2011 (Windows 2008R2 SP1 and Exchange 2010 SP1) and the remote connectivity is working for other users no problem.

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Accepted Solution

by:
gaurav05 earned 500 total points
ID: 36890834
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Author Comment

by:Jellyfish2004
ID: 36890906
Brilliant!

That's cracked it - superb.

Ta!
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Author Closing Comment

by:Jellyfish2004
ID: 36890909
Quality. Thanks.
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