Solved

Exchange 2010 Active Sync Device Issues - Some Devices Can't Syc

Posted on 2011-09-30
10
2,589 Views
Last Modified: 2013-06-06
Hi.

I have a weird one here - I have just perfomed a migration for a customer which involved moving from Server 2003 to SBS 2011.

All has gone well, but I have 2 users who are having trouble connecting either an ipad or iphone to the activesync.

I have managed to get hold of a tool  (http://maasters.maas360.com/forum/howtos/maas360-activesync-reporting-tool/) which reports on users and the device ID for that user.

The 2 users in question appear in the list but they have a (null) device ID.  I get an error when thry try to sync in the Server Application Error Log - Eror is as follows....

An exception occurred and was handled by Exchange ActiveSync. This may have been caused by an outdated or corrupted Exchange ActiveSync device partnership. This can occur if a user tries to modify the same item from multiple computers. If this is the case, Exchange ActiveSync will re-create the partnership with the device. Items will be updated at the next synchronization.

URL=/Microsoft-Server-ActiveSync/default.eas?User=xxxx&DeviceId=ApplDLXFTR2FDFHY&DeviceType=iPad&Cmd=FolderSync
--- Exception start ---
Exception type: Microsoft.Exchange.AirSync.AirSyncPermanentException
Exception message: A null value was received for the NTSD security descriptor of container CN=ExchangeActiveSyncDevices,CN=xxxxxx,CN=Users,DC=xxxxxx,DC=co,DC=uk.
Exception level: 0
HttpStatusCode: 500
AirSyncStatusCode: 110


I know it gives the device ID in the list, but when I try to use the exchange CMD to try and remove it it just says that the device can't be identified?

Any ideas anyone?  I know what needs to be done, but just cant get it done!!  Other users with devices (including iphones /ipads) all work O.K.

All input appreciated.

Cheers,
0
Comment
Question by:Jellyfish2004
  • 5
  • 5
10 Comments
 
LVL 10

Expert Comment

by:gaurav05
ID: 36890670
Hi,


Did you updated exchange 2010 with sp1 ?


also please provide me event log ?


0
 
LVL 1

Author Comment

by:Jellyfish2004
ID: 36890697
Hi.

Yes - exchange 2010 is SP1 (Version 14.1 (Build 218.15)) and which error log do you need?  I listed the event ID and log in the previous post.

Cheers,
0
 
LVL 1

Author Comment

by:Jellyfish2004
ID: 36890718
Oh, and these users have no devices listed under "manage mobile phones" in the Exchange 2010 GUI.

.....?
0
 
LVL 10

Expert Comment

by:gaurav05
ID: 36890721
Hi,

Make sure the user you try to use has "Include inheritable permissions from this object's paret" checked on the Active Directory user's permissions.
0
 
LVL 10

Expert Comment

by:gaurav05
ID: 36890730
0
Want to promote your upcoming event?

Attending an event? Speaking at a conference? Or exhibiting at a trade show? Easily inform your contacts by using a promotional banner in your email signature. This will ensure your organization’s most important contacts are in the know.

 
LVL 10

Expert Comment

by:gaurav05
ID: 36890738
Hi,

are you using windows sever 2008 or windows server 2008 R2 ?

did you install latest service pack for windows server ?
0
 
LVL 1

Author Comment

by:Jellyfish2004
ID: 36890775
Hi,

As stated it's windows Small Business Server 2011 (Windows 2008R2 SP1 and Exchange 2010 SP1) and the remote connectivity is working for other users no problem.

0
 
LVL 10

Accepted Solution

by:
gaurav05 earned 500 total points
ID: 36890834
0
 
LVL 1

Author Comment

by:Jellyfish2004
ID: 36890906
Brilliant!

That's cracked it - superb.

Ta!
0
 
LVL 1

Author Closing Comment

by:Jellyfish2004
ID: 36890909
Quality. Thanks.
0

Featured Post

Are your AD admin tools letting you down?

Managing Active Directory can get complicated.  Often, the native tools for managing AD are just not up to the task.  The largest Active Directory installations in the world have relied on one tool to manage their day-to-day administration tasks: Hyena. Start your trial today.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Learn to move / copy / export exchange contacts to iPhone without using any software. Also see the issues in configuration of exchange with iPhone to migrate contacts.
MS Outlook is a world-class email client application that is mainly used for e-communication globally.  In this article, we will discuss the basic idea about MS Outlook, its advanced features, and types of MS Outlook File formats.
In this video we show how to create an email address policy in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Mail Flow…
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…

910 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

24 Experts available now in Live!

Get 1:1 Help Now