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  • Status: Solved
  • Priority: Medium
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Citrix-monitor activities

We would like to monitor application usage within Citrix window which the user accesses through XenAppWeb client. Is there a way to monitor the application usage within the Citrix window?
Alternatively, are their any SDKs through which can access the application usage?

For example, we would like to know if the user is currently working on MS Word or Excel etc within the Citrix window.
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1 Solution
Dirk KotteSECommented:
if you publish the apps you can follow the usage within the AMC.
If you publish the desktop i dont know how to monitor the single app-usage without thirt party products.
Also you can not directly monitor additional applicatins started from the published app (for example Excel staretet from SAP)

sathish_raosAuthor Commented:
Hi dkotte,
    Thanks for replying. Can you give me more information about the third party products that you mentioned? I understand that there are two ways to use the terminal services via citrix. 1. Via browser and 2. Via a thick client.

If the user is accessing via a browser, the browser title is able to capture and mention the user activity. But if the user is accessing via a thick client it does not mention the user activity. So I assume the citrix client SDK's should be exposing some API's to get that information. Can you give me any information if you have about the above?

Thank you,
Dirk KotteSECommented:
the difference is not how you start the session but what you starting ...
you can start single applications or a desktop-session from the WebInterface, the PNAgent, thin - or thick-clients and so on.
if you start a single app - citrix see this and you are able to use this information with the sdk.
if you start a full-desktop-session and click excel or word at the desktop (the same how starting excel from SAP) citrix dont know about this.
i think software like appsense can see the single executable within the session.

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