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backup exec 10 issue backing fails as soon as varify tape is asked for

Posted on 2011-09-30
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Last Modified: 2012-05-12
The error message I recieve states:

User backup -- The job failed with the following error: A failure occurred querying the Writer status.  Writer Name: Exchange Server, Writer ID: {76FE1AC4-15F7-4BCD-987E-8E1ACB462FB7}, Last error: The VSS Writer failed, but the operation can be retried (0x800423f3), State: Failed during prepare snapshot operation (8).

The actual backup job runs over 2 tapes and the job completes and it asks for tape 1 so it can start varifying but then the job fails immediately. Please advise.
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Question by:gpersand
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Expert Comment

by:S00007359
ID: 36982464
here's the behaviour;

when the backup writes to two tapes, it expects the tapes to be loaded backup inot the drive for verify options.

if you using the tape drive (not robotic tape library), you will face this option, unless u sit there and load tape 1, when requesting during the verify option.

else, disable the verify option and check if the backup is sucessfull!
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Author Comment

by:gpersand
ID: 37093155
Sorry for taking so long to reply,

I have disabled the varify but he backup still gives this error just after I hit ok when the job ends.
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Accepted Solution

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gpersand earned 0 total points
ID: 37325015
Resolved. The job was clashing with a like for like job causing files to get locked , I believe.
I reshuffed the resource order as advised my symantec support and its fine now.  
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Author Closing Comment

by:gpersand
ID: 37339647
resolved my symantec support
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