Microsoft Works 9 error - Installing to Windows 7

Posted on 2011-09-30
Medium Priority
Last Modified: 2012-05-12
I am trying to install MS Works 9 to a new Windows 7 SP1 32bit system.  MS Office Home and Business 2010 is already installed but the user requires the presence of works also.

On every install attempt an error appears on "copying files" and reads:
Error 1310.Error writing to file msvcm80.dll. Verify that you have access to that directory.

I am logged on as administrator, UAC is turned off, I have used right-click "Run as Administrator" but still the problem persists.   Please can an expert help me?
Question by:digibyte86
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LVL 30

Expert Comment

ID: 36891682
Right click on the setup file-click properties-compatibility tab- select xp from the list click ok...now try installing the software.


Author Comment

ID: 36891759
Thanks but the installation still stops at the same place with the same error message.
LVL 30

Expert Comment

ID: 36891806
Do clean boot and then try to install

Clean boot process

Start-type - msconfig- click on startup tab- click disable all...then click services tab- put a check on hide all microsoft services ...and then click disable all....click ok and then restart the computer in normal mode.

After installing ..come out of clean boot.

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Author Comment

ID: 36891934
Ran the clean boot as described and restarted but still the same error I'm afraid.....
LVL 30

Expert Comment

ID: 36893284
Uninstall security software...reboot and then try to install the software.

LVL 50

Expert Comment

ID: 36893808
Unregister and reregister Windows Installer. To do this, follow these steps:
1.Click Start, and then click Run.
2.In the Open box, type msiexec /unreg, and then press ENTER.
3.Click Start, and then click Run.
4.In the Open box, type msiexec /regserver, and then press ENTER.

Assisted Solution

digibyte86 earned 0 total points
ID: 36896365
Thanks for the suggestions:

I uninstalled Eset Smart Security but still the same error message.
I unregistered/reregistered the Windows installer but still the same error message.
I tried running the installer as an administrator command line i.e. msiexec.exe /a "F:\MSWorks\Seteup.exe" but get the message "This installation package could not be opened. Contact the application vendor to verify that this is a valid Windows Installer package".
I created a folder in Program Files called "Microsoft Works" and gave full control to all users but still the same result.
I also tried creating a "Works" folder on C drive with a share to "Everyone" with full control but still the same error message.

Does anyone have any other suggestions please?

Accepted Solution

digibyte86 earned 0 total points
ID: 36896490
Thanks everyone

Author Closing Comment

ID: 36922977
After eliminating all system possibilities, I turned to the installation source and tried an alternative copy of MS Works 9 with total success.  I have therefore found the correct solution and resolved the issue.

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