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No access to internet

Posted on 2011-09-30
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Last Modified: 2012-05-12
OK this is a tough one....Windows 7 64 Bit on domain, set up a new user on it an then discovered that the PC could not get to the internet. I can get to the Intranet, to the network drives and install software without a problem. I can get to the inernet links on the intranet page (dictionary.com, Reference.com) I can get to microsoft.com and nothing else. So I reloaded the OS and the results are the same.
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Question by:jlspencer
8 Comments
 
LVL 12

Expert Comment

by:viralypatel
ID: 36891724
check with the administrator if there is a proxy server to be used in internet settings.
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LVL 66

Expert Comment

by:johnb6767
ID: 36891748
How to remove malware belonging to the family Rootkit.Win32.TDSS (aka Tidserv, TDSServ, Alureon)?
http://support.kaspersky.com/faq/?qid=208280684

and

MalwareBytes
http://www.malwarebytes.org

I would star there....

Can you ping google.com?
Can you browse to http://74.125.73.103 ?
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Author Comment

by:jlspencer
ID: 36892003
johnb6767

I can ping google.com but cannot open http://74.125.73.103

not sure how it could be a rootkit as this is a new install...
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LVL 15

Expert Comment

by:Jaroslav Mraz
ID: 36892437
What browser do you using?  Did you try to check security settings of browser?
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LVL 66

Expert Comment

by:johnb6767
ID: 36892929
Has it been plugged into a network? If so, then it could be an infection...... Ive seen crazier....
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Expert Comment

by:umairsaeed
ID: 36898780
Contact to your Domain Administrator, tell him to allow your Pc as client from domain
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Accepted Solution

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jlspencer earned 0 total points
ID: 36903253
I ended up putting in a static address on the PC and that resolved the problem. Today I benched another PC and on boot it was using the same address and suffered the same problems. So this issue is address related, Somewhere in the firewall cache or the webfilter this address is not clearing.
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Author Closing Comment

by:jlspencer
ID: 37850281
I added static address on my own hunch and that solved the problem.
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