Solved

Problem with HP Tape Drive in StorageTek L180

Posted on 2011-09-30
3
983 Views
Last Modified: 2013-12-20
Hi there

I've got a problem with a Tape Drive in my StorageTek L180.
The Tape Drive is a HP LTO3 ULTRIUM Fibrechannel, Firmware Version L29S/008.753

There are 2 other drives in this Library, exactely the same, same Type and Firmware.
The Library was used before and worked well.

Now I attached the Library to a new Server and the "Problem-Drive" gives me an Error called "Targeting Error". (check Picture)
This Error is reported on the Libraries local Display and also in the Web Library Admin.

My Symantec BackupExec 2010 stopped working and took all 3 Drives and the Library "Offline"!
After leaving the "Error Drive" Offline and getting the others and the Library "Online" again Backup Exec was working again.

One answer to this Problem I found is:

"I found out that the plate that contains the identity(barcode?) was not replaced on the new drives, so the L180 could not see where they were located."

But this can't cause the Problem because nothing changed either on the Drives or the Library!

Any idea how to fix that?

PS: Sorry, the Zone New Net Users was a mistake!
Drive-Error.JPG
0
Comment
Question by:mz_claridenleu
3 Comments
 
LVL 20

Accepted Solution

by:
SelfGovern earned 250 total points
ID: 36896645
There is some reason why the library couldn't find the drive.  "Targeting" -- the robot/laser
finding the drive 'target' to enable it to load tapes -- could well be an issue because of a
missing barcode or bad physical alignment.

I'd suggest you run any diagnostic tools that StorageTek might have for this library and
see if they tell you anything.

Failing that, consider swapping drives 1 and 3 and see if that clears things up.
0
 
LVL 43

Expert Comment

by:Davis McCarn
ID: 36896837
The "Targeting Error" is  the result of a SCSI bus inquiry and is often due to having two devices with the same SCSI id number or improper termination.  The other possibility is a device failure.
I would blow the dust out of the affected drive and try a cleaning tape.  If that didn't get it, swap two of the drives positions, then inspect the jumpers to see if you have a conflict.
L180 Manual: http://www.sunshack.org/data/sh/2.1.8/infoserver.central/data/syshbk/Systems/common-docs/L700e-L180_General_Information_Manual.pdf
I would have posted the support page for the drive; but, need it's actual model number.
0
 

Author Closing Comment

by:mz_claridenleu
ID: 36901701
Hi there

I could fix the problem...it was so easy I wasn't thinking about that!

On the Tape-Slot Side there is a Peace of Plastic covering the Tapeslot to Identify to the Robotic Arm/Camera that this IS a Tapedrive!
This thing fell off because one of the fixing clips are broken!
Unfortunately I couldn't see that without taking out the Drive from the Library and I've done this to put it into another Tape-Drive Slot in the Library and then realised that there ist something missing.

I could fix the Problem by removing this Plastic thing from a Drive that is Out of Order and place it on this Drive.

So thank you all for your responses.
Regards
M.
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

When you try to share a printer , you may receive one of the following error messages. Error message when you use the Add Printer Wizard to share a printer: Windows could not share your printer. Operation could not be completed (Error 0x000006…
For many of us, the  holiday season kindles the natural urge to give back to our friends, family members and communities. While it's easy for friends to notice the impact of such deeds, understanding the contributions of businesses and enterprises i…
This tutorial will walk an individual through the steps necessary to install and configure the Windows Server Backup Utility. Directly connect an external storage device such as a USB drive, or CD\DVD burner: If the device is a USB drive, ensure i…
Get a first impression of how PRTG looks and learn how it works.   This video is a short introduction to PRTG, as an initial overview or as a quick start for new PRTG users.

910 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

22 Experts available now in Live!

Get 1:1 Help Now