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MacBook Air can't print wirelessly

Posted on 2011-09-30
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Last Modified: 2012-05-12
    A relative of mine has a MacBook Air (with Mac OS X, 10.6.8). She also has a Canon MX870 printer. Both the MacBook and printer are connected to her wireless network, but she cannot print to it. The MacBook can see the printer but every time she tries to print to it, in the MacBook print queue for that printer, under "Staus," it says "Printing." But nothing ever prints.
     I also noticed something odd. In the printer queue, every time I go into "Printer Setup," the queue then says its printing something called "Supplies Level." But once again, nothing prints.
     Nobody installed the driver but under “System Preferences\Print&Fax” the driver was set to “Canon MX870 Series.” So does that mean the driver for this printer is already built into this laptop?
     Regardless, I went to Canon.com anyway to download the driver for this OS, but I have no idea where it saved it to - because I'm a PC person and I normally don't work with Macs  (therefore, when I go the Print&Fax to choose which driver to use, I don’t know how to find the driver I installed). But once again, maybe I’m wasting my time trying to download the driver, maybe it’s already using the correct driver and its some other issue that's prvening the MacBook from printing to it.
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Question by:john8217
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5 Comments
 
LVL 53

Expert Comment

by:strung
ID: 36894560
The printer may have been installed while connected to USB. To printer wirelessly, delete the existing printer and create a new one. Make sure the Canon is not asleep when your are installing the printer on the Mac or it may not find it.
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Expert Comment

by:activematx
ID: 36898177
First remove the printer.

Second, Add the printer.  Do you see the printer there in list of available printers?

  Report back.
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Author Comment

by:john8217
ID: 36909843
    Tonight (Tuesday night) I'm goiing back there. I'll try your suggestions and I'll let you know what happened.
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Accepted Solution

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john8217 earned 0 total points
ID: 36914613
    Alright, I deleted the printer, then added it, and made sure the printer was not asleep while doing so. But this didn't resolve it. It left me in the same situation (the printer was on the list and when I tried to print, the printer queue listed the job, but wasn't printing).
     So I called Canon support. We went to Canon’s website, installed the driver. We specifically chose the “Mini Master Setup.” We downloaded and installed the driver. Then we went into “Print&Fax:” and deleted the printer. While still in “Print&Fax,” we clicked the “Default” button (in the upper left corner) and selected the MX870 printer. There were actually 2 entries for that printer, 1 labeled “Bonjour Network” and another labeled “CanonijNetwork.” We specifically chose the latter. Problem solved.
     But then the tech recommended we also install the scanner software, so we went back to the downloads page and under “Software” (not “Drivers,” but “Software”) we downloaded and installed “MP Navigator.”
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Author Closing Comment

by:john8217
ID: 36938227
Ultimately, I called the company's tech support, which I was hoping to avoid. I was originally hoping to solve it by posting it on the forums.
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