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Manage Mobile Phone Issue

Posted on 2011-09-30
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Last Modified: 2012-05-12
Getting the error shown below and need input on how to most efficiently resolve this issue.

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Summary: 1 item(s). 0 succeeded, 1 failed.
Elapsed time: 00:00:00


Doe, John\Android/0.3
Failed

Error:
The ActiveSyncDevice networkingtech.com/Accounts/Noname/Human Resources/Doe, John/ExchangeActiveSyncDevices/Android§androidc313429064 cannot be found.
Click here for help... http://technet.microsoft.com/en-US/library/ms.exch.err.default(EXCHG.140).aspx?v=14.1.267.0&t=exchgf1&e=ms.exch.err.Ex0FBD0C

Exchange Management Shell command attempted:
Remove-ActiveSyncDevice -Identity 'nonametech.com/Accounts/Noname Corporate/Human Resources/Doe, John/ExchangeActiveSyncDevices/Android§androidc313429064'

Elapsed Time: 00:00:00
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Question by:wmcisco
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Accepted Solution

by:
David_Grenkevich earned 2000 total points
ID: 36893886
I'm fighting the same battle. Have you looked at this thread: http://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/Q_26941889.html?sfQueryTermInfo=1+10+30+activesyncdevic+cannot+found

I suspect that my problem is related, as a previous sys admin did a lot of restructuring of our OUs. Unfortunately, the fix as suggested in that thread did not help.

I've also seen a couple references to an inherited permissions issue (http://www.flamingkeys.com/2011/08/the-activesyncdevice-cannot-be-foundunable-to-delete-active-sync-devices-in-exchange-2010/), but that doesn't seem to be related in my case. (The account in question does have inherited permissions.
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Assisted Solution

by:David_Grenkevich
David_Grenkevich earned 2000 total points
ID: 36894015
It turns out that although I am unable to delete Active Sync devices using EMC, the end user *is* able to delete the device by going through OWA. That's good enough for now.
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