Solved

Exchange 2007 - can't email 1 domain (army.mil)

Posted on 2011-09-30
11
474 Views
Last Modified: 2012-05-12
I'm trying to figure out why I can't email a few folks at various army.mil addresses.   some are at usarec.army.mil and some are at us.army.mil, etc.    I can email marines, navy, army corps of engineers and even secretary of defense addresses.  But for some reason, I can't send anything to the army.

gmail works fine, just from my exchange 2007 server, I have issues.  And only with the army.mil server.

I checked mxtoolbox.com and my server isn't listed.

I get a delay after 4 hours, then a failure the next day.  

I'm thinking it's a dns issue?
0
Comment
Question by:james3760
11 Comments
 
LVL 37

Expert Comment

by:Neil Russell
ID: 36893090
You would need to post the contents of your failure message to know anymore really
0
 
LVL 15

Expert Comment

by:Jaroslav Mraz
ID: 36893091
It coud be DNS problem. But gmail dont using lots of security technologies. Are you using SPF or another feature? Have you set dns record to your comapny? Do you using static IP?
0
 

Author Comment

by:james3760
ID: 36893109
Delivery has failed to these recipients or distribution lists:

William Bledsoe ((removedforprivay)@us.army.mil)
Microsoft Exchange has been trying to deliver this message without success and has stopped trying. Please try sending this message again, or provide the following diagnostic text to your system administrator.

  _____  

Sent by Microsoft Exchange Server 2007







Diagnostic information for administrators:

Generating server: mail.wcsecurity.com

(removedforprivacy)@us.army.mil
#550 4.4.7 QUEUE.Expired; message expired ##

Original message headers:

Received: from mail.wcsecurity.com ([10.17.194.54]) by mail.wcsecurity.com
 ([10.17.194.54]) with mapi; Wed, 21 Sep 2011 14:24:45 -0700
From: "James D. Brown" <james@wcsecurity.com>
To: "removed(removed@us.army.mil)" <removed@us.army.mil>
Date: Wed, 21 Sep 2011 14:24:33 -0700
Subject: Gross Paniagua
Thread-Topic: Gross Paniagua
Thread-Index: Acx4pNteO+pOnTQORta4aGQRrWBM+w==
Message-ID: <FB123A6A5B658A4F8040AD016B9FD1D5021DEB1F7825@mail.wcsecurity.com>
Accept-Language: en-US
Content-Language: en-US
X-MS-Has-Attach: yes
X-MS-TNEF-Correlator:
acceptlanguage: en-US
Content-Type: multipart/related;
      boundary="_004_FB123A6A5B658A4F8040AD016B9FD1D5021DEB1F7825mailwcsecur_";
      type="multipart/alternative"
MIME-Version: 1.0

0
Best Practices: Disaster Recovery Testing

Besides backup, any IT division should have a disaster recovery plan. You will find a few tips below relating to the development of such a plan and to what issues one should pay special attention in the course of backup planning.

 
LVL 12

Expert Comment

by:Deepu Chowdary
ID: 36893120
As mentioned post the failuremessage here and also send the mail to army from other user in ur domain and see he is also getting the same result or not.
If he didnt get then the issue is with ur mailbox and if he gets the same error the issue will be DNS or some thing else..
0
 

Author Comment

by:james3760
ID: 36893127
Failure message posted above yours.  I'll try from another mailbox right now.

0
 

Author Comment

by:james3760
ID: 36893467
Here is a cut/paste from queue:

Identity: mail\93116\263227
Subject: This is a Test....
Internet Message ID: <FB123A6A5B658A4F8040AD016B9FD1D5021DEB1F7A23@mail.wcsecurity.com>
From Address: carolina@wcsecurity.com
Status: Retry
Size (KB): 27
Message Source Name: FromLocal
Source IP: 255.255.255.255
SCL: -1
Date Received: 9/30/2011 10:23:49 AM
Expiration Time: 10/1/2011 10:23:49 AM
Last Error: 451 #4.1.3 Domain of sender address <carolina@wcsecurity.com> does not exist
Queue ID: mail\93116
Recipients:  removed@usarec.army.mil
0
 
LVL 15

Expert Comment

by:Jaroslav Mraz
ID: 36893609
So server cant reach it self from internet.
0
 

Author Comment

by:james3760
ID: 36893640
I've tried changing the address space in the send connectors.. no luck there.  What's strange is that this is the only domain that I can't send to...  
0
 
LVL 21

Expert Comment

by:Papertrip
ID: 36898805
Hi James,

Are you able to provide full headers from one of the mails sent through the same flow that are being delivered successfully?  Sanitized as needed of course, but try to not mangle it too much.  Basically I'm looking for envelope and body from, return-path, sending server IP, any auth results as reported by the receiving server, and anything else that seems abnormal.  How your mail is treated is completely dependent upon the receiving servers' policies, which is why you are seeing inconsistent results while sending to/from other addresses/domains.

I don't know the public IP and/or hostname of your sending server(s) so I can't check DNS for that.  I can assume it's mail.wcsecurity.com but that is just a guess.  There is no SPF record for wcsecurity.com which could also be a contributing factor.
0
 

Accepted Solution

by:
james3760 earned 0 total points
ID: 36898812
I got it figured out.  I have a dns service that the Army considered a ghost service, and therefore they were rejecting it, thinking my domain didn't exist.  Basically I have an account at dns2go  so that if I have to spin a server real quick I don't have to wait for propagation.  All I'm using dns2go to do is point to the actual router/machine and all of my domains are with their servers for dns.  So propogation is always in place already and I just change the pointer in a few seconds if needed.... well, the army didn't like that.  I moved that domain to network solutions for dns and it's all good now.    
0
 

Author Closing Comment

by:james3760
ID: 36923082
My hunch that it was a dns issue was correct.  After a few hours of testing and moving the dns server to another service, all is good.
0

Featured Post

Best Practices: Disaster Recovery Testing

Besides backup, any IT division should have a disaster recovery plan. You will find a few tips below relating to the development of such a plan and to what issues one should pay special attention in the course of backup planning.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Utilizing an array to gracefully append to a list of EmailAddresses
Marketers need statistics and metrics like everybody else needs oxygen. In this article we explain how to enable marketing campaign statistics for Microsoft Exchange mail.
In this video we show how to create a Shared Mailbox in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Recipients >> Sha…
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…

832 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question