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Windows SBS 2003 migration to SBS 2008 POP3 Connector problem

Posted on 2011-09-30
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Last Modified: 2012-06-21
We are in the middle of migrating our Windows SBS 2003 server to a new Windows SBS 2008 server.  Everything was running smooth until we attempted to configure the POP3 Connector in the Network -> Connectivity tab.  Everytime we click the "View POP3 Connector properties" we get a popup window with the following message

"The Windows SBS Console feature is not setup correctly."

The exact error in the pop3service log from %programfiles%/Windows Small Business Server/Logs/pop3connector/ is

[t 0] 09/30/11, 08:16:03:     -- Pop3Connector --    
[t 0] 09/30/11, 08:16:03: Options: 0x6031
[t 0] 09/30/11, 08:16:03: POP3 schedule is misconfigured (there should be 1, but there is actually 0); exiting.
[t 0] 09/30/11, 08:16:03: Leaving _ServiceMain (13).

These are the steps we have followed already

Restarted the migration (5 times)
Reinstalled the POP3 Connector
Installed the Hub Transport from Exchange 2007

It is important to mention that the service failing is the Windows SBS POP3 Connector and NOT the Microsoft Exchange POP3 service.

The required wizards that were completed successfully prior to this POP3 task are

Internet connection
Internet Domain Name

Also have run the Fix my network wizard which fixed a couple of issues, but not the POP3 error.  Any help would be greatly appreciated.
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Question by:C. Crane Company Inc.
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Expert Comment

by:AJS2011NZ
ID: 36895708
Try renaming the following file, configuring the POP3 connector again and restarting the service.

\program files\Windows small business server\data\pop3records.dat
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Expert Comment

by:davorin
ID: 36899033
At the end of this article you have the procedure to uninstall pop3 connector:
http://technet.microsoft.com/en-us/library/dd469606(WS.10).aspx
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Author Comment

by:C. Crane Company Inc.
ID: 36904247
I did. Renamed it, removed it and still the same error window.  I have also uninstalled and reinstalled the pop3 connectorm which does have the instructions to delete this .dat file.
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LVL 27

Expert Comment

by:davorin
ID: 36908267
Try to rerun Internet Address Management Wizard (IAMW). Maybe it could help.
In this article is mentioned pop3connector.exe which can be used for diagnostics. Sorry, I have never used it as I prefer not to use POP3 connector as it frequently causes troubles.
http://blogs.technet.com/b/sbs/archive/2009/07/01/sbs-2008-introducing-the-pop3-connector.aspx

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Author Comment

by:C. Crane Company Inc.
ID: 36911576
That is the problem.  When I click the "View Pop3 Connector properties" it gives me the error window and I cannot configure it.  I have ran the IAMW multiple times without much succes.  At this point (after about 2 weeks of reinstalls) we are wondering if it is even worth migrating our SBS 2003 server.
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Expert Comment

by:davorin
ID: 36911831
Migration is  a strange period of time and frequently something is not working as it should be.
Before starting digging in registry maybe you can try to run best practice analyzer for SBS 2008 and exchange 2007 server. Maybe it will show what bothers the server.
In what part of migration are you and what procedure are you using? Are both exchange servers already in the same organization and have you moved some mailboxes to new server?
How many network cards you have in your new server?
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Expert Comment

by:davorin
ID: 36911894
Sometimes administrators forgets that on windows 2008 server everything should bu run in" run-as administrator" mode, even if you actually are logged on with administrator account. Do you have at least one mailbox on your new server?
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Author Comment

by:C. Crane Company Inc.
ID: 37085982
After two weeks of installs/reinstalls we finally got our POP3 to work.  Not sure what did it but we literally installed SBS 2008 at least 15 times.
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Expert Comment

by:davorin
ID: 37086512
What counts is that everything is working OK. Thanks for feedback.
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Accepted Solution

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C. Crane Company Inc. earned 0 total points
ID: 37172062
Another note to add to this upgrade for anyone who has any trouble and that it was not mentioned on the documentation.

1) If your new server has more than one NIC, disable all but 1 on the BIOS.  Even though you may have only 1 plugged in Windows still sees all of them available.

2) If you fail to install and want to try and reinstall then you need to get your SBS 2003 server ready to be migrated.  In our case we followed two articles that helped us get that server ready.  Once all steps were followed, and only 1 NIC was enabled on the BIOS were we able to successfully install without any failures.

http://www.petri.co.il/delete_failed_dcs_from_ad.htm
http://www.petri.co.il/seizing_fsmo_roles.htm
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Author Closing Comment

by:C. Crane Company Inc.
ID: 37194307
These were the steps followed to get a successful installation after an initial failure, not sure what caused the initial failure in the first place.
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LVL 27

Expert Comment

by:davorin
ID: 37178661
I had asked you how many network cards you have in your new server.
And also to run SBS 2008 BPA - it would tell you, that you have two network cards and that it is unsupported configuration in SBS 2008.
I have told you... ;)
and do not even think about network teaming (trunking)

I'm glad the mystery is revealed.
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