Solved

Unable to start Symantec Backup Exec v12.5 services

Posted on 2011-09-30
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Last Modified: 2013-12-09
The services will not start when I try to start them either from the Services window on the SBS server or when I log into the Backup Exec software. I receive the following error:

"The dependency service or group failed to start"

Please help! ...the backup haven't been running for days.
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Question by:csciarro
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4 Comments
 
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Expert Comment

by:Mohammed Rahman
ID: 36893525
The post by UK_NETWORK may help.
http://www.petri.co.il/forums/showthread.php?t=27865
** I have read couple of articles on various forms for this issue and many complained that it has got something to with the user permissions.
Have you checked all the dependencies of this service and sure they are started ?
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Author Comment

by:csciarro
ID: 36893544
No, how do I check the dependencies? I changed the server password, which I think caused the issue based onthe article you just posted.
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Author Comment

by:csciarro
ID: 36893669
I checked that all the Backup Exec has the same log on credencials and the services still don't start
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Accepted Solution

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Mohammed Rahman earned 400 total points
ID: 36894511
In order to check the dependencies, go to RUN and type SERVICES.MSC
Look for the service thats not starting. Right click on that service and then click on properties -- dependencies and make sure all the services under "This Service Depends on the following system components" are started.
PIC for reference (This is not the actual Symantec Backup Exec service, this is only for reference)
 dependencies
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