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MS Outlook drops attachment

Hi
I have a very strange situation occuring intermittently.

A user receives an email with attachment. He sees the paper clip indicating the email has one or more attachment.
When he opens the email, no attachment. At this point, everything is fine. I've read some topics (example here) regarding signature with image shows up as having an attachment in some client)

But the strange part is that sometimes, the email DOES have an attachment. When it occurs, we ask the sender to transfer the mail to our personnal email (gmail, hotmail, etc) and the mail shows up with attachment. Don't know if it's useful, but each time it's a pdf file.

Also strange: in the email, we click Other Actions in the Actions panel of the Ribbon. we then click Save Attachments. Nothing happens. But, if I drag/drop the email locally on my Desktop, double-click on it, there is still no attachments showing, but guess what: "Other Actions-->Save Attachments" finally shows the pdf!!

We have an Exchange 2007 server, our clients are Outlook 2007. Everything is up to date.

I've included an example of email we received today. The email is the one I drag/drop on my Desktop.

Thanks  Original-Message.msg
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deewave
Asked:
deewave
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1 Solution
 
Jaroslav MrazCTOCommented:
The problem is in yor security settings. Go to security and trusts in application or try this http://geekswithblogs.net/Lance/archive/2007/02/21/106926.aspx
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deewaveAuthor Commented:
it's a common pdf file that is blocked!
I mean, we often sends and receives pdf files by email and 99% of the time, it works perfectly. So I really doubt it has something to do with blocked files.

The attachment is somehow hidden. There is no mention "outlook has blocked the potentionnaly unsafe attachment..."

thanks
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Jaroslav MrazCTOCommented:
What client do you use on both sites? MAC Mail douing this sometimes when you send files to Outlook. Did you try it on WEBMAIL?
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deewaveAuthor Commented:
our clients are Outlook 2007. And yes, it does work fine in webmail.
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Jaroslav MrazCTOCommented:
Can you try reinstal adobe acrobat reader?
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deewaveAuthor Commented:
we decided to close this topic, as it's an incompatibility between mac sender and common ms outlook receiver.
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deewaveAuthor Commented:
we decided to close this topic, as it's an incompatibility between mac sender and common ms outlook receiver.
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