MS Outlook drops attachment

Posted on 2011-09-30
Last Modified: 2012-05-12
I have a very strange situation occuring intermittently.

A user receives an email with attachment. He sees the paper clip indicating the email has one or more attachment.
When he opens the email, no attachment. At this point, everything is fine. I've read some topics (example here) regarding signature with image shows up as having an attachment in some client)

But the strange part is that sometimes, the email DOES have an attachment. When it occurs, we ask the sender to transfer the mail to our personnal email (gmail, hotmail, etc) and the mail shows up with attachment. Don't know if it's useful, but each time it's a pdf file.

Also strange: in the email, we click Other Actions in the Actions panel of the Ribbon. we then click Save Attachments. Nothing happens. But, if I drag/drop the email locally on my Desktop, double-click on it, there is still no attachments showing, but guess what: "Other Actions-->Save Attachments" finally shows the pdf!!

We have an Exchange 2007 server, our clients are Outlook 2007. Everything is up to date.

I've included an example of email we received today. The email is the one I drag/drop on my Desktop.

Thanks  Original-Message.msg
Question by:deewave
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LVL 15

Expert Comment

by:Jaroslav Mraz
ID: 36893748
The problem is in yor security settings. Go to security and trusts in application or try this

Author Comment

ID: 36894344
it's a common pdf file that is blocked!
I mean, we often sends and receives pdf files by email and 99% of the time, it works perfectly. So I really doubt it has something to do with blocked files.

The attachment is somehow hidden. There is no mention "outlook has blocked the potentionnaly unsafe attachment..."

LVL 15

Expert Comment

by:Jaroslav Mraz
ID: 36895515
What client do you use on both sites? MAC Mail douing this sometimes when you send files to Outlook. Did you try it on WEBMAIL?
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Author Comment

ID: 36903932
our clients are Outlook 2007. And yes, it does work fine in webmail.
LVL 15

Expert Comment

by:Jaroslav Mraz
ID: 36904179
Can you try reinstal adobe acrobat reader?

Accepted Solution

deewave earned 0 total points
ID: 37812992
we decided to close this topic, as it's an incompatibility between mac sender and common ms outlook receiver.

Author Closing Comment

ID: 37826779
we decided to close this topic, as it's an incompatibility between mac sender and common ms outlook receiver.

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