Solved

MS Outlook drops attachment

Posted on 2011-09-30
7
226 Views
Last Modified: 2012-05-12
Hi
I have a very strange situation occuring intermittently.

A user receives an email with attachment. He sees the paper clip indicating the email has one or more attachment.
When he opens the email, no attachment. At this point, everything is fine. I've read some topics (example here) regarding signature with image shows up as having an attachment in some client)

But the strange part is that sometimes, the email DOES have an attachment. When it occurs, we ask the sender to transfer the mail to our personnal email (gmail, hotmail, etc) and the mail shows up with attachment. Don't know if it's useful, but each time it's a pdf file.

Also strange: in the email, we click Other Actions in the Actions panel of the Ribbon. we then click Save Attachments. Nothing happens. But, if I drag/drop the email locally on my Desktop, double-click on it, there is still no attachments showing, but guess what: "Other Actions-->Save Attachments" finally shows the pdf!!

We have an Exchange 2007 server, our clients are Outlook 2007. Everything is up to date.

I've included an example of email we received today. The email is the one I drag/drop on my Desktop.

Thanks  Original-Message.msg
0
Comment
Question by:deewave
  • 4
  • 3
7 Comments
 
LVL 15

Expert Comment

by:Jaroslav Mraz
ID: 36893748
The problem is in yor security settings. Go to security and trusts in application or try this http://geekswithblogs.net/Lance/archive/2007/02/21/106926.aspx
0
 

Author Comment

by:deewave
ID: 36894344
it's a common pdf file that is blocked!
I mean, we often sends and receives pdf files by email and 99% of the time, it works perfectly. So I really doubt it has something to do with blocked files.

The attachment is somehow hidden. There is no mention "outlook has blocked the potentionnaly unsafe attachment..."

thanks
0
 
LVL 15

Expert Comment

by:Jaroslav Mraz
ID: 36895515
What client do you use on both sites? MAC Mail douing this sometimes when you send files to Outlook. Did you try it on WEBMAIL?
0
Are your AD admin tools letting you down?

Managing Active Directory can get complicated.  Often, the native tools for managing AD are just not up to the task.  The largest Active Directory installations in the world have relied on one tool to manage their day-to-day administration tasks: Hyena. Start your trial today.

 

Author Comment

by:deewave
ID: 36903932
our clients are Outlook 2007. And yes, it does work fine in webmail.
0
 
LVL 15

Expert Comment

by:Jaroslav Mraz
ID: 36904179
Can you try reinstal adobe acrobat reader?
0
 

Accepted Solution

by:
deewave earned 0 total points
ID: 37812992
we decided to close this topic, as it's an incompatibility between mac sender and common ms outlook receiver.
0
 

Author Closing Comment

by:deewave
ID: 37826779
we decided to close this topic, as it's an incompatibility between mac sender and common ms outlook receiver.
0

Featured Post

PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

What does UTC stand for?  “Coordinated Universal Time” – Think of this as the true time on Planet Earth that never changes with the exception of minor leap seconds here and there to account for the changes in the planet's rotation.   What does th…
MS Outlook is a world-class email client application that is mainly used for e-communication globally.  In this article, we will discuss the basic idea about MS Outlook, its advanced features, and types of MS Outlook File formats.
In this video we show how to create a mailbox database in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Servers >> Data…
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…

786 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question