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Meeting reminders not working in Exchange/Outlook

Posted on 2011-09-30
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Last Modified: 2012-05-12
I have Exchange 2007 and Outlook 2007 in a Windows 2008 domain.  About a week ago, I started getting complaints that meeting reminders were not working for some users.  I have tried the /cleanreminders and the /cleanfreebusy commands, but neither worked.  I moved the mailbox from one server to a second server and the reminders started working.  About 2 days later they stopped working again for the same user.  When I try OWA, the reminders work.
The only thing that has really changed in my environment, is that I have added a 3rd Exchange 2010 server into the mix, but that was about a month ago and this problem never appeared until about a week ago.
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Question by:pgsledder
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by:Krishnamanoj83
ID: 36899917
Hi,

As you mentioned it works correctly in owa, then try to create new outlook profile with out cached mode and see if that fix the issue? if yes then OST is corrupted

Regards,
KrishnaManoj K
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by:pgsledder
ID: 36904120
I do not have cashed mode on.  In fact I have disabled cashed mode in my entire domin using Group Policy.
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Expert Comment

by:Krishnamanoj83
ID: 36904636
Hi,

Please follow this link: http://support.microsoft.com/kb/286166, as you ran clean reminders and cleanfreebusy, you need to try using resetfolders switch as mentioned in the above KB
Also have a look into this link: http://www.help4it.co.uk/home-mainmenu-1/inside-track/outlook-2007-reminder-not-working.html

Regards,
KrishnaManoj K
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Author Comment

by:pgsledder
ID: 36905162
I have used the resetfolders switch and it never fixed the problem.

I then tried the MAPI editor and deleted the reminders folder and then issued the outlook /resetfolders switch again and the reminders are still not working.

Any other ideas.
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Expert Comment

by:Krishnamanoj83
ID: 36908017
Hi,

As you mentioned issue with some users, did you compare the outlook version and hotfixes installed with the succesfully getting reminders users PC?

Regards,
KrishnaManoj K
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Author Comment

by:pgsledder
ID: 36910854
I only have a few (5 or 6) computers with the issue, so far.  I am running a WSUS server so I am assuming that my versions/hotfixes are consistant...I will verify and post.
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Krishnamanoj83 earned 500 total points
ID: 36919606
Hi,

Refer to this KB artcle which will tell exact issue with reminders: Office Outlook 2007 does not trigger reminders when it is in online mode. This issue occurs after you apply the hotfix package that is described in KB article 2544404.

http://support.microsoft.com/kb/2553028


Regards,
KrishnaManoj K
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Author Comment

by:pgsledder
ID: 36925820
Thanks Krishnamanoj83 you found the solution for this:

I followed your link to the 2553028 KB article.  It talked about the  KB article 2544404 patch causing the issue.  I looked on my PC's that were having the issue and that hotfix was not installed.   However the description of the issue matched.  I assumed that the problem was caused by another MS hotfix.  I downloaded and installed the officekb2553028fullfilex86glb anyway and it fixed the problem.
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