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Dreamweaver CS4 setup file installation

Posted on 2011-09-30
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Last Modified: 2012-05-12
I downloaded Dreamweaver CS4 from the Adobe website from my accounts order section.  I have a HP pavilion a752n computer with 3 GB of memory and Windows 7 Professional .  I've been on the phone with Adobe tech support and they can't figure out how to resolve my problem.  The problem is after I extract all the files from the download and click on the setup.exe file, the install does not start at all.  I look at my task manager's processes window and the setup.exe file is processing but appears to be hung.  Any ideas to resolve this situation?
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Question by:dndance
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by:Jason C. Levine
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Try to download it again.  The download files can corrupt on decompression.
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by:dndance
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Nice try.  Done that and still no problem.  FYI, on another computer it worked just fine but not on my primary.
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by:Jason C. Levine
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Does disabling your AV software allow you to run the file?  Have you run a scan on your system recently?

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by:dndance
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Disabled AV software and tried installing - no action.   When I check my task manager to see if there any processes for the setup.exe, it shows as being processed but just hung up.  So there something in my Windows 7 holding it up - maybe.  What do you think?
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by:Jason C. Levine
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Just for kicks, can you download CS 5.5 and see if the trial will install?
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by:IanTh
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is it just your primary using windows 7 as it handles c: differently that previous versions as its loked down
have you got uac disabled
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by:dndance
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lanTh - primary uses Window 7 profession, not sure what you mean by uac disabled - please explain.
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by:Jason C. Levine
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Ian's saying that the Windows 7 User Access Control is preventing the install from working.  When you launch the setup file, are you being prompted to allow the changes or does it hang right away?  Do you have administrator privileges?
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by:dndance
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Sorry, i forgot what uac was but after your message I remembered.  I have that disabled and therefore, it doesn't ask anymore.  So that isn't it.  I'll tell you this I have another Windows 7 machine and when I download the file it works there so therefore, my primary Windows 7 has something that causing it not to install.
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by:Jason C. Levine
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At this point there's no magic bullet to fix this.  I'm assuming something is messed up in your Windows 7 config and that's preventing the install.  Do a repair on windows to get it back to normal and then go for the install.
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dndance earned 0 total points
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Jason - thank you, so how do I repair my Windows 7 then I'll give a try.
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by:dndance
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I resolved my problem by re-installing Windows 7.  Now I can download the file and install.  I guess jason1178 wins the grand prize.
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by:dndance
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I didn't receive an exact explanation of repairing my windows so I did a re-installation of the OS.
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