Solved

Dreamweaver CS4 setup file installation

Posted on 2011-09-30
13
183 Views
Last Modified: 2012-05-12
I downloaded Dreamweaver CS4 from the Adobe website from my accounts order section.  I have a HP pavilion a752n computer with 3 GB of memory and Windows 7 Professional .  I've been on the phone with Adobe tech support and they can't figure out how to resolve my problem.  The problem is after I extract all the files from the download and click on the setup.exe file, the install does not start at all.  I look at my task manager's processes window and the setup.exe file is processing but appears to be hung.  Any ideas to resolve this situation?
0
Comment
Question by:dndance
  • 7
  • 5
13 Comments
 
LVL 70

Expert Comment

by:Jason C. Levine
ID: 36895028
Try to download it again.  The download files can corrupt on decompression.
0
 

Author Comment

by:dndance
ID: 36897024
Nice try.  Done that and still no problem.  FYI, on another computer it worked just fine but not on my primary.
0
 
LVL 70

Expert Comment

by:Jason C. Levine
ID: 36897306
Does disabling your AV software allow you to run the file?  Have you run a scan on your system recently?

0
Ransomware-A Revenue Bonanza for Service Providers

Ransomware – malware that gets on your customers’ computers, encrypts their data, and extorts a hefty ransom for the decryption keys – is a surging new threat.  The purpose of this eBook is to educate the reader about ransomware attacks.

 

Author Comment

by:dndance
ID: 36897546
Disabled AV software and tried installing - no action.   When I check my task manager to see if there any processes for the setup.exe, it shows as being processed but just hung up.  So there something in my Windows 7 holding it up - maybe.  What do you think?
0
 
LVL 70

Expert Comment

by:Jason C. Levine
ID: 36897557
Just for kicks, can you download CS 5.5 and see if the trial will install?
0
 
LVL 30

Expert Comment

by:IanTh
ID: 36902583
is it just your primary using windows 7 as it handles c: differently that previous versions as its loked down
have you got uac disabled
0
 

Author Comment

by:dndance
ID: 36904460
lanTh - primary uses Window 7 profession, not sure what you mean by uac disabled - please explain.
0
 
LVL 70

Expert Comment

by:Jason C. Levine
ID: 36904542
Ian's saying that the Windows 7 User Access Control is preventing the install from working.  When you launch the setup file, are you being prompted to allow the changes or does it hang right away?  Do you have administrator privileges?
0
 

Author Comment

by:dndance
ID: 36907192
Sorry, i forgot what uac was but after your message I remembered.  I have that disabled and therefore, it doesn't ask anymore.  So that isn't it.  I'll tell you this I have another Windows 7 machine and when I download the file it works there so therefore, my primary Windows 7 has something that causing it not to install.
0
 
LVL 70

Expert Comment

by:Jason C. Levine
ID: 36907902
At this point there's no magic bullet to fix this.  I'm assuming something is messed up in your Windows 7 config and that's preventing the install.  Do a repair on windows to get it back to normal and then go for the install.
0
 

Accepted Solution

by:
dndance earned 0 total points
ID: 36911374
Jason - thank you, so how do I repair my Windows 7 then I'll give a try.
0
 

Assisted Solution

by:dndance
dndance earned 0 total points
ID: 36965077
I resolved my problem by re-installing Windows 7.  Now I can download the file and install.  I guess jason1178 wins the grand prize.
0
 

Author Closing Comment

by:dndance
ID: 36984656
I didn't receive an exact explanation of repairing my windows so I did a re-installation of the OS.
0

Featured Post

Enterprise Mobility and BYOD For Dummies

Like “For Dummies” books, you can read this in whatever order you choose and learn about mobility and BYOD; and how to put a competitive mobile infrastructure in place. Developed for SMBs and large enterprises alike, you will find helpful use cases, planning, and implementation.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

When you start your Windows 10 PC and got an "Operating system not found" error or just saw  "Auto repair for startup" or a blinking cursor with black screen. A loop for Auto repair will start but fix nothing.  You will be panic as there are no back…
You may have a outside contractor who comes in once a week or seasonal to do some work in your office but you only want to give him access to the programs and files he needs and keep privet all other documents and programs, can you do this on a loca…
This Micro Tutorial will give you a introduction in two parts how to utilize Windows Live Movie Maker to its maximum editing capability. This will be demonstrated using Windows Live Movie Maker on Windows 7 operating system.
The viewer will learn how to successfully create a multiboot device using the SARDU utility on Windows 7. Start the SARDU utility: Change the image directory to wherever you store your ISOs, this will prevent you from having 2 copies of an ISO wit…

785 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question