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Dreamweaver CS4 setup file installation

Posted on 2011-09-30
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Last Modified: 2012-05-12
I downloaded Dreamweaver CS4 from the Adobe website from my accounts order section.  I have a HP pavilion a752n computer with 3 GB of memory and Windows 7 Professional .  I've been on the phone with Adobe tech support and they can't figure out how to resolve my problem.  The problem is after I extract all the files from the download and click on the setup.exe file, the install does not start at all.  I look at my task manager's processes window and the setup.exe file is processing but appears to be hung.  Any ideas to resolve this situation?
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Question by:dndance
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Expert Comment

by:Jason C. Levine
ID: 36895028
Try to download it again.  The download files can corrupt on decompression.
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Author Comment

by:dndance
ID: 36897024
Nice try.  Done that and still no problem.  FYI, on another computer it worked just fine but not on my primary.
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LVL 70

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by:Jason C. Levine
ID: 36897306
Does disabling your AV software allow you to run the file?  Have you run a scan on your system recently?

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Author Comment

by:dndance
ID: 36897546
Disabled AV software and tried installing - no action.   When I check my task manager to see if there any processes for the setup.exe, it shows as being processed but just hung up.  So there something in my Windows 7 holding it up - maybe.  What do you think?
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by:Jason C. Levine
ID: 36897557
Just for kicks, can you download CS 5.5 and see if the trial will install?
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Expert Comment

by:IanTh
ID: 36902583
is it just your primary using windows 7 as it handles c: differently that previous versions as its loked down
have you got uac disabled
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Author Comment

by:dndance
ID: 36904460
lanTh - primary uses Window 7 profession, not sure what you mean by uac disabled - please explain.
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Expert Comment

by:Jason C. Levine
ID: 36904542
Ian's saying that the Windows 7 User Access Control is preventing the install from working.  When you launch the setup file, are you being prompted to allow the changes or does it hang right away?  Do you have administrator privileges?
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Author Comment

by:dndance
ID: 36907192
Sorry, i forgot what uac was but after your message I remembered.  I have that disabled and therefore, it doesn't ask anymore.  So that isn't it.  I'll tell you this I have another Windows 7 machine and when I download the file it works there so therefore, my primary Windows 7 has something that causing it not to install.
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Expert Comment

by:Jason C. Levine
ID: 36907902
At this point there's no magic bullet to fix this.  I'm assuming something is messed up in your Windows 7 config and that's preventing the install.  Do a repair on windows to get it back to normal and then go for the install.
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Accepted Solution

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dndance earned 0 total points
ID: 36911374
Jason - thank you, so how do I repair my Windows 7 then I'll give a try.
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Assisted Solution

by:dndance
dndance earned 0 total points
ID: 36965077
I resolved my problem by re-installing Windows 7.  Now I can download the file and install.  I guess jason1178 wins the grand prize.
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Author Closing Comment

by:dndance
ID: 36984656
I didn't receive an exact explanation of repairing my windows so I did a re-installation of the OS.
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