Solved

BlackBerry Desktop 6.1 Crashes on Launch

Posted on 2011-09-30
2
1,389 Views
Last Modified: 2012-06-27
RIM Backberry Destop Software 6.1 installed on a Lenovo X301 with XP Pro SP3 and all patches applied always crashes on launch "BlackBerry Desktop Software has encountered a problem and needs to close.  We are sorry for the inconvenience."

I have attempted the following solutions in sequence:

1. Uninstall and then resinstall.
2. Use Lenovo recovery software to return O/S and software to state before error occurred.
3. Uninstall BB Desktop Software, USB Driver and App World Plug in and then reinstall Destop Software.
4. (3) above and delete all RIM/BB registry keys before re-installation.
5. SFC /SCANNOW.
6. Virus/Malware scans with Zone Alarm and Microsoft applications.

No joy. All suggestions gratefully received!

Hoghjack This log is attached.




.

hijackthis.log
0
Comment
Question by:jd987
2 Comments
 
LVL 6

Accepted Solution

by:
atsvirginia earned 500 total points
ID: 36895399
Hello, I'm sorry to hear about your issue. This is quite common. Please try the following:

1. Go to Start > Run > in the "Open" field, type "appwiz.cpl"
2. Uninstall  Microsoft .NET Framework (All versions, if applicable)
3. Restart the PC
4. Download the latest Desktop Software v6.1.0 B34
5. Run the Desktop Software installer and it should detect .NET is missing an automatically download and install the required version.

Just curious, is this a personal or work computer?
Do you have access to another computer that you can test this program on?
0
 

Author Closing Comment

by:jd987
ID: 36897458
Your solution resolved the problem completely. Thank you very much!
0

Featured Post

Active Directory Webinar

We all know we need to protect and secure our privileges, but where to start? Join Experts Exchange and ManageEngine on Tuesday, April 11, 2017 10:00 AM PDT to learn how to track and secure privileged users in Active Directory.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
blackberry spam filter 3 507
Blackberry server migration 6 620
Blackberry Priv 3 142
Exchange removal of blackberry permissions 9 146
Last night I received a weird phone call, from a number I didn’t recognized.  I answered it and no one responded back so I hung up.   Didn’t look at my phone until my husband said “Your phone is doing something weird”.   I had what I’ll consider the…
For many people, the BlackBerry is an indispensable tool during their working day. The ability to have your emails delivered swiftly and securely to your hand can improve your personal efficiency immensely. So, how many people do you see with their …
This video shows how to quickly and easily add an email signature for all users on Exchange 2016. The resulting signature is applied on a server level by Exchange Online. The email signature template has been downloaded from: www.mail-signatures…
Nobody understands Phishing better than an anti-spam company. That’s why we are providing Phishing Awareness Training to our customers. According to a report by Verizon, only 3% of targeted users report malicious emails to management. With compan…

828 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question