ZOTAC Z68ITX-A-E Nic did not obtain IP

Posted on 2011-10-01
Last Modified: 2012-05-12
Hi all

I built a pc with mobo ZOTAC Z68ITX-A-E. it has two gigabyte NICs and Wifi. At home, everything work fine. I took my pc to work and connected it to wire network and I tried both of NICs. It did not obtain an IP. While I have another pc works fine, there is no problem with work network. Even I tried ping and it work.

I am guessing the problem is from the driver!. But I removed it, and install it again. nothing happened.
I tried Windows troubleshooting. Also it did not solve the problem.

I am using Windows 7 Ultimate with SP1.

Please help me....
Question by:Abdurahman Almatrodi
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LVL 38

Expert Comment

by:Gerwin Jansen, EE MVE
ID: 36897840
Hello Almatrodi, there is a few things you can do:

- Have a look in the Windows Event logs and see if there is anything odd in the Application and System categories.
- Check the Speed&Duplex setting on the NICs, is it set to Auto-Negotiate? If so, try 100Mb full duplex instead.
- Check with your IT Department at work if there's some policy active that prevents unregistered/unknown computers (NICs) to access the network.

Author Comment

by:Abdurahman Almatrodi
ID: 36898420

- There is nothing odd. it was working perfectly at home.
- I tried to change in speed and duplex, but did not work.
- there is no policy is active about this issue.

LVL 38

Expert Comment

by:Gerwin Jansen, EE MVE
ID: 36898715
What BIOS version do you have? 2K110809 or 2K110617?
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Author Comment

by:Abdurahman Almatrodi
ID: 36902176

bios is American Megatrends Inc. 4.6.4, 6/17/2011

and btw, I bought a use to Ethernet and it works.
LVL 38

Accepted Solution

Gerwin Jansen, EE MVE earned 500 total points
ID: 36902386
The BIOS version numbers I got differ from yours but your date suggests that it is the Factory delivered version. There was a new BIOS for your board released in september 2011, I suggest you upgrade and see if it fixes your issue. Good test btw to put in a separate NIC, I would have tested this as well.

Author Comment

by:Abdurahman Almatrodi
ID: 36907876

Thnaks very much. It works well now.

Author Comment

by:Abdurahman Almatrodi
ID: 36907878

Thanks very much. It works well now.

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