Solved

Print spooler keeps stopping - Server 2003 R2

Posted on 2011-10-01
7
2,259 Views
Last Modified: 2012-05-12
Print Spooler on Server keeps stopping.  Error message is:

Event Type:      Error
Event Source:      Service Control Manager
Event Category:      None
Event ID:      7034
Date:            01/10/2011
Time:            14:20:35
User:            N/A
Computer:      ******
Description:
The Print Spooler service terminated unexpectedly.  It has done this 5 time(s).

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

An Epson printer driver was installed yesterday (and was working OK).  All users unable to print this morning, spooler keeps stopping almost immediately after being restarted.  We have uninstalled the new Epson driver files and still have the issue.
0
Comment
Question by:ni_ci
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 3
7 Comments
 
LVL 5

Expert Comment

by:sgdought
ID: 36896843
I would back up the following directory:
C:\Windows\system32\spool\drivers\w32x86\

Then start removing printer drivers.  They may be nestled in additional sub directories.
0
 

Author Comment

by:ni_ci
ID: 36897004
I backed up the w32x86 and removed what I assume were driver files - mostly DLLs and GPD files.  The spooler service still stops.

I have just received some additional info from a colleague.  When the problem was first reported this morning he rebooted the server and got the following error message:

Data Execution Prevention - Microsoft Windows
----------------------------------------------------------------
To help protect your computer, Windows has closed this program.

Name:  Spooler SubSystem App
Publisher:  Microsoft Corporation

He did 'change settings' and turned DEP and rebooted again.  The message went away but the spooler problem didn't.
0
 

Author Comment

by:ni_ci
ID: 36897323
Another error in Event Viewer:
--------------------------------------------------------------------
Event ID 2510
The server service was unable to map error code 1722.
--------------------------------------------------------------------
0
Comprehensive Backup Solutions for Microsoft

Acronis protects the complete Microsoft technology stack: Windows Server, Windows PC, laptop and Surface data; Microsoft business applications; Microsoft Hyper-V; Azure VMs; Microsoft Windows Server 2016; Microsoft Exchange 2016 and SQL Server 2016.

 
LVL 5

Expert Comment

by:sgdought
ID: 36897577

The next steP:
Unshare all your printers, then if the spooler stays started reshare them one by one until you find the culprit.
0
 
LVL 5

Expert Comment

by:sgdought
ID: 36897583
After that reboot, if that does not fix it, remove all the printers and readd them one by one.

Also, Sounds like Internet explorer was updated, as DEP came with I.E. 7 or 8.   You might try removing the updated I.E. iIF YOU CAN.
0
 

Accepted Solution

by:
ni_ci earned 0 total points
ID: 36902365
Fixed!

Ran Debug process - ntsd -pn spoolsv.exe -g -G
Showed HpTCPMon.dll error

Fix in KB article
http://support.microsoft.com/kb/947477
0
 

Author Closing Comment

by:ni_ci
ID: 36935092
.
0

Featured Post

Optimize your web performance

What's in the eBook?
- Full list of reasons for poor performance
- Ultimate measures to speed things up
- Primary web monitoring types
- KPIs you should be monitoring in order to increase your ROI

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

I guess it is not common knowledge to most Wintel engineers/administrators: If you have an SNMP-based monitoring system in your environment (and it's common to have SNMP or Syslog) it's reasonably easy to enable monitoring of the Windows Event logs,…
I've always wanted to allow a user to have a printer no matter where they login. The steps below will show you how to achieve just that. In this Article I'll show how to deploy printers automatically with group policy and then using security fil…
This is my first video review of Microsoft Bookings, I will be doing a part two with a bit more information, but wanted to get this out to you folks.
Visualize your data even better in Access queries. Given a date and a value, this lesson shows how to compare that value with the previous value, calculate the difference, and display a circle if the value is the same, an up triangle if it increased…

626 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question