Solved

Print spooler keeps stopping - Server 2003 R2

Posted on 2011-10-01
7
2,210 Views
Last Modified: 2012-05-12
Print Spooler on Server keeps stopping.  Error message is:

Event Type:      Error
Event Source:      Service Control Manager
Event Category:      None
Event ID:      7034
Date:            01/10/2011
Time:            14:20:35
User:            N/A
Computer:      ******
Description:
The Print Spooler service terminated unexpectedly.  It has done this 5 time(s).

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

An Epson printer driver was installed yesterday (and was working OK).  All users unable to print this morning, spooler keeps stopping almost immediately after being restarted.  We have uninstalled the new Epson driver files and still have the issue.
0
Comment
Question by:ni_ci
  • 4
  • 3
7 Comments
 
LVL 5

Expert Comment

by:sgdought
ID: 36896843
I would back up the following directory:
C:\Windows\system32\spool\drivers\w32x86\

Then start removing printer drivers.  They may be nestled in additional sub directories.
0
 

Author Comment

by:ni_ci
ID: 36897004
I backed up the w32x86 and removed what I assume were driver files - mostly DLLs and GPD files.  The spooler service still stops.

I have just received some additional info from a colleague.  When the problem was first reported this morning he rebooted the server and got the following error message:

Data Execution Prevention - Microsoft Windows
----------------------------------------------------------------
To help protect your computer, Windows has closed this program.

Name:  Spooler SubSystem App
Publisher:  Microsoft Corporation

He did 'change settings' and turned DEP and rebooted again.  The message went away but the spooler problem didn't.
0
 

Author Comment

by:ni_ci
ID: 36897323
Another error in Event Viewer:
--------------------------------------------------------------------
Event ID 2510
The server service was unable to map error code 1722.
--------------------------------------------------------------------
0
Microsoft Certification Exam 74-409

Veeam® is happy to provide the Microsoft community with a study guide prepared by MVP and MCT, Orin Thomas. This guide will take you through each of the exam objectives, helping you to prepare for and pass the examination.

 
LVL 5

Expert Comment

by:sgdought
ID: 36897577

The next steP:
Unshare all your printers, then if the spooler stays started reshare them one by one until you find the culprit.
0
 
LVL 5

Expert Comment

by:sgdought
ID: 36897583
After that reboot, if that does not fix it, remove all the printers and readd them one by one.

Also, Sounds like Internet explorer was updated, as DEP came with I.E. 7 or 8.   You might try removing the updated I.E. iIF YOU CAN.
0
 

Accepted Solution

by:
ni_ci earned 0 total points
ID: 36902365
Fixed!

Ran Debug process - ntsd -pn spoolsv.exe -g -G
Showed HpTCPMon.dll error

Fix in KB article
http://support.microsoft.com/kb/947477
0
 

Author Closing Comment

by:ni_ci
ID: 36935092
.
0

Featured Post

Free Tool: Path Explorer

An intuitive utility to help find the CSS path to UI elements on a webpage. These paths are used frequently in a variety of front-end development and QA automation tasks.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
search on network drive not working 4 67
Event ID: 1202 / Source: SceCli 6 125
Alert on Server memory 2 37
Cannot take ownership of a folder 8 42
by Batuhan Cetin Within the dynamic life of an IT administrator, we hold many information in our minds like user names, passwords, IDs, phone numbers, incomes, service tags, bills and the order from our wives to buy milk when coming back to home.…
On July 14th 2015, Windows Server 2003 will become End of Support, leaving hundreds of thousands of servers around the world that still run this 12 year old operating system vulnerable and potentially out of compliance in many organisations around t…
Microsoft Active Directory, the widely used IT infrastructure, is known for its high risk of credential theft. The best way to test your Active Directory’s vulnerabilities to pass-the-ticket, pass-the-hash, privilege escalation, and malware attacks …
Although Jacob Bernoulli (1654-1705) has been credited as the creator of "Binomial Distribution Table", Gottfried Leibniz (1646-1716) did his dissertation on the subject in 1666; Leibniz you may recall is the co-inventor of "Calculus" and beat Isaac…

839 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question