Solved

Print spooler keeps stopping - Server 2003 R2

Posted on 2011-10-01
7
2,202 Views
Last Modified: 2012-05-12
Print Spooler on Server keeps stopping.  Error message is:

Event Type:      Error
Event Source:      Service Control Manager
Event Category:      None
Event ID:      7034
Date:            01/10/2011
Time:            14:20:35
User:            N/A
Computer:      ******
Description:
The Print Spooler service terminated unexpectedly.  It has done this 5 time(s).

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

An Epson printer driver was installed yesterday (and was working OK).  All users unable to print this morning, spooler keeps stopping almost immediately after being restarted.  We have uninstalled the new Epson driver files and still have the issue.
0
Comment
Question by:ni_ci
  • 4
  • 3
7 Comments
 
LVL 5

Expert Comment

by:sgdought
ID: 36896843
I would back up the following directory:
C:\Windows\system32\spool\drivers\w32x86\

Then start removing printer drivers.  They may be nestled in additional sub directories.
0
 

Author Comment

by:ni_ci
ID: 36897004
I backed up the w32x86 and removed what I assume were driver files - mostly DLLs and GPD files.  The spooler service still stops.

I have just received some additional info from a colleague.  When the problem was first reported this morning he rebooted the server and got the following error message:

Data Execution Prevention - Microsoft Windows
----------------------------------------------------------------
To help protect your computer, Windows has closed this program.

Name:  Spooler SubSystem App
Publisher:  Microsoft Corporation

He did 'change settings' and turned DEP and rebooted again.  The message went away but the spooler problem didn't.
0
 

Author Comment

by:ni_ci
ID: 36897323
Another error in Event Viewer:
--------------------------------------------------------------------
Event ID 2510
The server service was unable to map error code 1722.
--------------------------------------------------------------------
0
Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.

 
LVL 5

Expert Comment

by:sgdought
ID: 36897577

The next steP:
Unshare all your printers, then if the spooler stays started reshare them one by one until you find the culprit.
0
 
LVL 5

Expert Comment

by:sgdought
ID: 36897583
After that reboot, if that does not fix it, remove all the printers and readd them one by one.

Also, Sounds like Internet explorer was updated, as DEP came with I.E. 7 or 8.   You might try removing the updated I.E. iIF YOU CAN.
0
 

Accepted Solution

by:
ni_ci earned 0 total points
ID: 36902365
Fixed!

Ran Debug process - ntsd -pn spoolsv.exe -g -G
Showed HpTCPMon.dll error

Fix in KB article
http://support.microsoft.com/kb/947477
0
 

Author Closing Comment

by:ni_ci
ID: 36935092
.
0

Featured Post

PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
How to restore missing Group Policy templates 6 74
SSIS package failing 3 101
CA server migration from Windows 2003 to Windows 2012 R2 12 113
User profile Size Report 3 65
by Batuhan Cetin In this article I will be guiding through the process of removing a failed DC metadata from Active Directory (hereafter, AD) using the ntdsutil tool in a Windows Server 2003 environment. These steps are not necessary in a Win…
A quick step-by-step overview of installing and configuring Carbonite Server Backup.
Internet Business Fax to Email Made Easy - With eFax Corporate (http://www.enterprise.efax.com), you'll receive a dedicated online fax number, which is used the same way as a typical analog fax number. You'll receive secure faxes in your email, fr…
Both in life and business – not all partnerships are created equal. As the demand for cloud services increases, so do the number of self-proclaimed cloud partners. Asking the right questions up front in the partnership, will enable both parties …

861 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

24 Experts available now in Live!

Get 1:1 Help Now