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Print spooler keeps stopping - Server 2003 R2

Posted on 2011-10-01
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Last Modified: 2012-05-12
Print Spooler on Server keeps stopping.  Error message is:

Event Type:      Error
Event Source:      Service Control Manager
Event Category:      None
Event ID:      7034
Date:            01/10/2011
Time:            14:20:35
User:            N/A
Computer:      ******
Description:
The Print Spooler service terminated unexpectedly.  It has done this 5 time(s).

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

An Epson printer driver was installed yesterday (and was working OK).  All users unable to print this morning, spooler keeps stopping almost immediately after being restarted.  We have uninstalled the new Epson driver files and still have the issue.
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Question by:ni_ci
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7 Comments
 
LVL 5

Expert Comment

by:sgdought
ID: 36896843
I would back up the following directory:
C:\Windows\system32\spool\drivers\w32x86\

Then start removing printer drivers.  They may be nestled in additional sub directories.
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Author Comment

by:ni_ci
ID: 36897004
I backed up the w32x86 and removed what I assume were driver files - mostly DLLs and GPD files.  The spooler service still stops.

I have just received some additional info from a colleague.  When the problem was first reported this morning he rebooted the server and got the following error message:

Data Execution Prevention - Microsoft Windows
----------------------------------------------------------------
To help protect your computer, Windows has closed this program.

Name:  Spooler SubSystem App
Publisher:  Microsoft Corporation

He did 'change settings' and turned DEP and rebooted again.  The message went away but the spooler problem didn't.
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Author Comment

by:ni_ci
ID: 36897323
Another error in Event Viewer:
--------------------------------------------------------------------
Event ID 2510
The server service was unable to map error code 1722.
--------------------------------------------------------------------
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LVL 5

Expert Comment

by:sgdought
ID: 36897577

The next steP:
Unshare all your printers, then if the spooler stays started reshare them one by one until you find the culprit.
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LVL 5

Expert Comment

by:sgdought
ID: 36897583
After that reboot, if that does not fix it, remove all the printers and readd them one by one.

Also, Sounds like Internet explorer was updated, as DEP came with I.E. 7 or 8.   You might try removing the updated I.E. iIF YOU CAN.
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Accepted Solution

by:
ni_ci earned 0 total points
ID: 36902365
Fixed!

Ran Debug process - ntsd -pn spoolsv.exe -g -G
Showed HpTCPMon.dll error

Fix in KB article
http://support.microsoft.com/kb/947477
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Author Closing Comment

by:ni_ci
ID: 36935092
.
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