Exchange 2010 not working with Symantec Mail Security for Microsoft Exchange 6.5

Hello Experts,

We have an Exchange 2010 Enterprise Edition Server running on Windows Server 2008 R2 Enterprise Edition. Its a single Exchange server setup, we have a separate AD server. Whenever we install Symantec Mail Security for Microsoft Exchange 6.5, within a few hours to a few days, we stop recieving email. When we unistall the SMSMSE, mail flow starts again. Because its our production server, we have not had a chance to spend too much time trying to figure out why mail flow is getting affected by SMSMSE.

Any ideas?
Chewe ChilesheHead OperationsAsked:
Who is Participating?

Improve company productivity with a Business Account.Sign Up

PradeepConnect With a Mentor Commented:
You have to contact AV Vendor for this.
AmitIT ArchitectCommented:
Can you stop the Symantec Service and check the mail flow.
AmitIT ArchitectCommented:
Oh my mistake, i just saw you uninstalled and it start working...that means you know the root cause...check with symantec vendor for this issue.
Worried about phishing attacks?

90% of attacks start with a phish. It’s critical that IT admins and MSSPs have the right security in place to protect their end users from these phishing attacks. Check out our latest feature brief for tips and tricks to keep your employees off a hackers line!

Antivirus is a file level scanning which was intended for security porpose.
Its suggestable to exclude exchange from such antivirus applications.
Go through this usefull link.
Chewe ChilesheHead OperationsAuthor Commented:

The antivirus  am refering too is an intergarated Exchange Email Antivirus, not the regular computer antivirus. Symantec Mail Security for Microsoft Exchange is the product we are using.

Chewe ChilesheHead OperationsAuthor Commented:
Although I have not yet contacted the vendor, I have been unable to find another solution
Hi netconn2011,

can you please tell me your solution as I ahev teh same problem and Symantec have said they have not seen this happen before.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.