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Exchange 2010 not working with Symantec Mail Security for Microsoft Exchange 6.5

Posted on 2011-10-01
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Last Modified: 2013-12-09
Hello Experts,

We have an Exchange 2010 Enterprise Edition Server running on Windows Server 2008 R2 Enterprise Edition. Its a single Exchange server setup, we have a separate AD server. Whenever we install Symantec Mail Security for Microsoft Exchange 6.5, within a few hours to a few days, we stop recieving email. When we unistall the SMSMSE, mail flow starts again. Because its our production server, we have not had a chance to spend too much time trying to figure out why mail flow is getting affected by SMSMSE.

Any ideas?
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Question by:Chewe Chileshe
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7 Comments
 
LVL 42

Expert Comment

by:Amit
ID: 36897531
Can you stop the Symantec Service and check the mail flow.
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LVL 42

Expert Comment

by:Amit
ID: 36897534
Oh my mistake, i just saw you uninstalled and it start working...that means you know the root cause...check with symantec vendor for this issue.
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LVL 12

Expert Comment

by:Deepu Chowdary
ID: 36898370
Antivirus is a file level scanning which was intended for security porpose.
Its suggestable to exclude exchange from such antivirus applications.
Go through this usefull link.
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Author Comment

by:Chewe Chileshe
ID: 36898652


The antivirus  am refering too is an intergarated Exchange Email Antivirus, not the regular computer antivirus. Symantec Mail Security for Microsoft Exchange is the product we are using.

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Accepted Solution

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Deepu Chowdary earned 500 total points
ID: 36898825
You have to contact AV Vendor for this.
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Author Closing Comment

by:Chewe Chileshe
ID: 37026956
Although I have not yet contacted the vendor, I have been unable to find another solution
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Expert Comment

by:Balco
ID: 37054910
Hi netconn2011,

can you please tell me your solution as I ahev teh same problem and Symantec have said they have not seen this happen before.

Thanks
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