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Exchange 2010 not working with Symantec Mail Security for Microsoft Exchange 6.5

Posted on 2011-10-01
Medium Priority
Last Modified: 2013-12-09
Hello Experts,

We have an Exchange 2010 Enterprise Edition Server running on Windows Server 2008 R2 Enterprise Edition. Its a single Exchange server setup, we have a separate AD server. Whenever we install Symantec Mail Security for Microsoft Exchange 6.5, within a few hours to a few days, we stop recieving email. When we unistall the SMSMSE, mail flow starts again. Because its our production server, we have not had a chance to spend too much time trying to figure out why mail flow is getting affected by SMSMSE.

Any ideas?
Question by:Chewe Chileshe
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LVL 44

Expert Comment

ID: 36897531
Can you stop the Symantec Service and check the mail flow.
LVL 44

Expert Comment

ID: 36897534
Oh my mistake, i just saw you uninstalled and it start working...that means you know the root cause...check with symantec vendor for this issue.
LVL 12

Expert Comment

by:Deepu Chowdary
ID: 36898370
Antivirus is a file level scanning which was intended for security porpose.
Its suggestable to exclude exchange from such antivirus applications.
Go through this usefull link.
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Author Comment

by:Chewe Chileshe
ID: 36898652

The antivirus  am refering too is an intergarated Exchange Email Antivirus, not the regular computer antivirus. Symantec Mail Security for Microsoft Exchange is the product we are using.

LVL 12

Accepted Solution

Deepu Chowdary earned 1000 total points
ID: 36898825
You have to contact AV Vendor for this.

Author Closing Comment

by:Chewe Chileshe
ID: 37026956
Although I have not yet contacted the vendor, I have been unable to find another solution

Expert Comment

ID: 37054910
Hi netconn2011,

can you please tell me your solution as I ahev teh same problem and Symantec have said they have not seen this happen before.


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