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Windows Vista Business full PC restore to new hard drive fails

Posted on 2011-10-01
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Last Modified: 2012-06-27
The problem: Windows Vista Business full PC restore to new hard drive, same machine fails with "error enumerating backup drive"

Dell D820, moving from 160 GB HD to 320 GB
Updated Bios to latest available (v10)
4 GB RAM
Machine works fine wth 160 GB HD, I just need more space.
I have done this type of upgrade 2 years ago, moving from 80 GB drive to 160 GB drive, no problem.
Bottom line - On my machine, I receive an "Unknown error while enumerating backup sets" message.  The BIOS does recognize the USB drive, but the recovery process is not "smart" enough to see the file structure and allow me to point the restore to the valid backup that is several folders deep.  Windows Vista created the "WindowsImageBackup" folder all by itself during the automatic backup, but it allowed me to chose the drive I wished to put it on. The drive can be seen through the command prompt in the recovery environment.
I have tried two separate backups on two separate USB drives, attempting to restore from each, as well as connecting the USB drive to another machine and choosing the network option.
In every case, the "error enumerating backup drive" is what I get, with no option to pick the drive the backup is in.
My external hard drives are fine.

My laptop just needed a larger HD. It has two partitions c: and d:. Now I need to restore my complete back up onto my new hard drive.

I have booting to the Vista repair utility with the Dell OS disk, Vista Business SP1, getting into the recovery evvironment fine.

In all cases when I go through the Windows Complete PC Restore menu it says that "error enumerating backup drive"
If I go into the DOS command then I am able to see the external drive and the directory so I assume the driver for it must be loaded but i just can not find it when trying to restore.

I am attempting the wbadmin option but this seems problematic as well.

What do I need to do to get the machine image on the new drive?  The Microsoft utility is just not working.  I have seen loads of material on this, from Technet to social networking sites, but NO answers from Microsoft.

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Question by:jsvarga88
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Author Comment

by:jsvarga88
ID: 36898234
Thank you for your help, please send any suggestions.
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Expert Comment

by:asidu
ID: 36898324
Have you checked if the machine can install a 320G hard disk.
With your 160G drive are you able to see the entire disk? or the
max value is 120G.

Have a look at the dell specification of your machine at
http://www.dell.com/downloads/global/products/latit/en/spec_latit_d820_en.pdf
Looks like the machine's architecture may not support a 320G.

You could also verify the max size the D820 can install from Dell.


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Accepted Solution

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jsvarga88 earned 0 total points
ID: 36940292
After working for hours on this, I attempted the install again after re-formatting the disk through the Vista Business OS disk from Dell - low and behold it worked, and I got the option to do a full PC restore.  Why it did not work the first 8 or 10 times I do not know.  The restore was successful and I am using the disk now.
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Author Closing Comment

by:jsvarga88
ID: 36967114
The routines designed to make the full PC restore easy did not work correctly immediately.
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