remedy and microsoft

Posted on 2011-10-02
Last Modified: 2012-05-12

 what are advantages of remedy over Microsoft system center service manager
Question by:techp
    LVL 6

    Accepted Solution

    Microsofts SCSM solution features very deep Active Directory and Exchange integration. This is a huge advantage if the solution is being placed within an enterprise of known users operating within a domain. However, many of these benefits are lost when the solution is placed in an environment where you are supporting external users, or the general public.

    Remedy has been a long time platform and has alot of devlopers, I think the SCSM solution is sort of new and carries a higher price point for development. Although licensing may be a bit cheaper. I do prefer the SCSM solution if used within a corporate enterprise. I recommend that you check ou the link below for a demo:

    or visit:
    LVL 11

    Assisted Solution

    Also, the customization in Remedy is very different. It is not object-oriented nor anywhere near as flexible as the visual studio silverlight stuff.  Remedy works great as long as you are satisfied staying withing the design limitations of a Remedy application.  

    Both platforms require a large amount of learning and knowledge before they can be customized effectively. It is not true that Remedy development is easy to learn.

    The benefit of Remedy is that once you are up to speed on how to use it and you are comfortable in designing your applications to interact with the users "the Remedy way", it can be much faster to get new applications working.  This is especially true if putting up database changes requires red-tape.  because, once installed, Remedy pretty much handles the database stuff automagically.

    Note that there is a training advantage to using Remedy because once users have learned one Remedy application, it becomes much easier to learn the next one. The Microsoft stuff is so flexible that it is up to the developer to create consistency in the way the user interface works across multiple applications and this is easier said than done.
    LVL 11

    Expert Comment

    One more thing, Í've heard people say in project after project that the customization issues don't matter because they are only going to use the out-of-the-box capabilities of the suite.  I have never seen a single project where that actually turned out to be true.

    Write Comment

    Please enter a first name

    Please enter a last name

    We will never share this with anyone.

    Featured Post

    Why You Should Analyze Threat Actor TTPs

    After years of analyzing threat actor behavior, it’s become clear that at any given time there are specific tactics, techniques, and procedures (TTPs) that are particularly prevalent. By analyzing and understanding these TTPs, you can dramatically enhance your security program.

    Online collaboration is quickly becoming embedded in the workplace, and its benefits are tangible. See what the current landscape looks like and what the future holds for collaboration tools and the future of work.
    In this guide, I outline 7 key steps to help technology professionals grow their careers. Whether you have been working in technology for 10 years or for 10 days, follow these steps to help you achieve your career goals and pursue your passions.
    In this video, we discuss why the need for additional vertical screen space has become more important in recent years, namely, due to the transition in the marketplace of 4x3 computer screens to 16x9 and 16x10 screens (so-called widescreen format). …
    Windows 8 came with a dramatically different user interface known as Metro. Notably missing from that interface was a Start button and Start Menu. Microsoft responded to negative user feedback of the Metro interface, bringing back the Start button a…

    759 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    11 Experts available now in Live!

    Get 1:1 Help Now