Symantec Antivirus issue

Posted on 2011-10-02
Last Modified: 2013-12-09
On our school network we use Symantec Antivirus Corporate Edition We run Windows Server 2003 on the server and recently upgraded all of our clients to Windows 7 Pro 32 bit. We push the antivirus from the server to the clients. The push seemed to go well but now whenever someone logs on to a client a message pop up saying that a driver was blocked due to incompatibility. There are actually three messages with the third one identifying the drivers - "Symantec TDI and NDIS drivers are incompatible with this version of Windows." What do I need to do to make this antivirus program work? I have sent several requests to Symantec but have not received a response.

Thank you!

Question by:RobertEhinger
    LVL 9

    Accepted Solution

    I think the issue is support for Windows 7.  Unfortunately, you will probably need "Symantec Endpoint Protection 11" or above for Windows 7".  The Corporate Edition 10 does not support Windows 7 even though it installs on it.

    I'm not sure of the upgrade path.
    LVL 5

    Assisted Solution

    To add I would use nonav or scscleanwipe (can't recall if scscleanwipe is just for the server end) to remove from the machines. Use a little lab setup to test  endpoint as its quite different interface and rollout , make sure to stick with 11.06 version upwards as the early versions or endpoint were painful . Link for 12.1
    LVL 38

    Assisted Solution

    Symantec Endpoint Protection BLOCKs NETBIOS: Netbios is used for the netlogon service,RPC locator, file and print sharing, fax service, etc...

    Any of the services that rely upon Netbios could give you the problem. "A driver can not be loaded". I haven't figured out why that particular error pops up. Before taking an imaged snapshot, make an exception to Netbios, or File and Print sharing on SEP. Then, reboot the computer you are imaging and see if it works for you.

    Author Comment

    I will be looking at this issue again on Wednesday. I will update the experts after that.
    LVL 38

    Expert Comment

    This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.

    Write Comment

    Please enter a first name

    Please enter a last name

    We will never share this with anyone.

    Featured Post

    Top 6 Sources for Identifying Threat Actor TTPs

    Understanding your enemy is essential. These six sources will help you identify the most popular threat actor tactics, techniques, and procedures (TTPs).

    OVERVIEW This guide provides information on the process performed when the Symantec Endpoint Protection (SEP) client checks in with the Symantec Endpoint Protection Manager (SEPM). AUDIENCE Information Technology personnel responsible for suppo…
    On July 14th 2015, Windows Server 2003 will become End of Support, leaving hundreds of thousands of servers around the world that still run this 12 year old operating system vulnerable and potentially out of compliance in many organisations around t…
    how to add IIS SMTP to handle application/Scanner relays into office 365.
    Get a first impression of how PRTG looks and learn how it works.   This video is a short introduction to PRTG, as an initial overview or as a quick start for new PRTG users.

    761 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    9 Experts available now in Live!

    Get 1:1 Help Now