Symantec Antivirus issue

On our school network we use Symantec Antivirus Corporate Edition 10.1.4.4000. We run Windows Server 2003 on the server and recently upgraded all of our clients to Windows 7 Pro 32 bit. We push the antivirus from the server to the clients. The push seemed to go well but now whenever someone logs on to a client a message pop up saying that a driver was blocked due to incompatibility. There are actually three messages with the third one identifying the drivers - "Symantec TDI and NDIS drivers are incompatible with this version of Windows." What do I need to do to make this antivirus program work? I have sent several requests to Symantec but have not received a response.

Thank you!

Robert
Robert EhingerIT specialistAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

bz43Commented:
I think the issue is support for Windows 7.  Unfortunately, you will probably need "Symantec Endpoint Protection 11" or above for Windows 7".  The Corporate Edition 10 does not support Windows 7 even though it installs on it.

I'm not sure of the upgrade path.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Sid_FCommented:
To add I would use nonav or scscleanwipe (can't recall if scscleanwipe is just for the server end) to remove from the machines. Use a little lab setup to test  endpoint as its quite different interface and rollout , make sure to stick with 11.06 version upwards as the early versions or endpoint were painful . Link for 12.1 http://www.youtube.com/watch?v=sZPz87torWk&feature=related 
ChiefITCommented:
Symantec Endpoint Protection BLOCKs NETBIOS: Netbios is used for the netlogon service,RPC locator, file and print sharing, fax service, etc...

Any of the services that rely upon Netbios could give you the problem. "A driver can not be loaded". I haven't figured out why that particular error pops up. Before taking an imaged snapshot, make an exception to Netbios, or File and Print sharing on SEP. Then, reboot the computer you are imaging and see if it works for you.
Robert EhingerIT specialistAuthor Commented:
I will be looking at this issue again on Wednesday. I will update the experts after that.
younghvCommented:
This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Anti-Virus Apps

From novice to tech pro — start learning today.