end users are prompted to enter their credentials after working on application in random manner and time.

Hi all,

Issue:
All end users are prompted to enter their credentials after working on application in random manner and time.

We are using SharePoint office 2007 SP2, installed on windows 2003 64x, installed as farm (SharePoint, Database and separate Domain Controller) , we created our custom application  which is deployed on site 80, the application is exposed to end users over internet , AAM has been configured , and are using ForteGate firewall, our clients have their own PCs , running windows XP , IE8.

As part of tracing the above issue the Session time out has change set on IIS for site 80 to from (5 minutes , InProc)  to (180 minutes , SQL server ), but didn't work.
Client settings on IE to access our application over internet are:
-Adding site to trusted sites, custom level for authentication "automatic logon with current user and password" , previously was " automatic logon only on Intranet zone".
-Some users have stored their password in Manage User Credentials, while other are not all, their password have never been changed.

Trying to fix this issue, SharePoint office and WSS have been updated to SP2, and all Windows updates have been installed.

Thanks
 
suhaib79Asked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Sid_FCommented:
Just a thought but is it working ok internally. The fortigate may be dropping sessions after X amount of time. I would check the logs of the firewall if this is the case.
suhaib79Author Commented:
Actually , It is working fine internally (test was done using admin user) even for more than two hours , we couldn't use other users for internal restrictions & rules!!    
jessc7Commented:
Is the application pool in IIS on which the custom application was deployed failing?
Active Protection takes the fight to cryptojacking

While there were several headline-grabbing ransomware attacks during in 2017, another big threat started appearing at the same time that didn’t get the same coverage – illicit cryptomining.

suhaib79Author Commented:
How I can check that?
Sid_FCommented:
I may be misunderstanding your response but if external users are being prompted for their credentials at random intervals and internal users are working ok then surely that points to connectivity (session) issues with the firewall and app?

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
suhaib79Author Commented:
no solution
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Microsoft SharePoint

From novice to tech pro — start learning today.