maximus7569
asked on
Sonical SSL VPN will not connect.
We have a user who is getting this error when connecting over a VPN using a Sonicwall SSL Netexender: "The SSL-VPN server is not reachable. The server may be down or your internet settings may be down."
They have been using the VPN and just yesterday this started happening. Nothing was changed on the TZ201W Sonicwall firewall. I tried to login with my login and I get the same error.
I cant seem to pinpoint what is causing this user not able to login. Is this something on the sonicwall itself?
They have been using the VPN and just yesterday this started happening. Nothing was changed on the TZ201W Sonicwall firewall. I tried to login with my login and I get the same error.
I cant seem to pinpoint what is causing this user not able to login. Is this something on the sonicwall itself?
Last Comment
Aaron Tomosky
Has the office Internet gone down? Are any servers up that you can verify the router and connection are working?
ASKER
No. I can get to the Sonicwall remotely. I can get in and I can ping internally from Sonicwall to network.
Local users or ldap (or some other remote directory)?
ASKER
local users. LDAP is not used.
Run out of concurrent ssl VPN licenses?
ASKER
No I have 3 but only one user is trying to connect right now. I think it might have to do with an ATT wireless card. I am in the process of checking now. That is the change that was made.
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ASKER
Wireless card was the problem. We took it out and had him connect via hard connection at his hours and he was able to connect with now problem. This user was out on vacation and used wireless ATT card to connect for internet access.
I've seen the AT&T communication manager and it has some VPN passthrough options last I looked. Worth checking out.
Glad to hear you Narrowed it down. I'm my years working for SonicWALL TAC I have seen this a lot with AT&T and Verizon cards.
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A router is a networking device that forwards data packets between computer networks. Routers perform the "traffic directing" functions on the Internet. The most familiar type of routers are home and small office cable or DSL routers that simply pass data, such as web pages, email, IM, and videos between computers and the Internet. More sophisticated routers, such as enterprise routers, connect large business or ISP networks up to the powerful core routers that forward data at high speed along the optical fiber lines of the Internet backbone. Though routers are typically dedicated hardware devices, use of software-based routers has grown increasingly common.
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