outlook 2003 receving multiple duplicate emails

Posted on 2011-10-02
Last Modified: 2012-05-12
I recently upgraded our exchange server to exchange10. I have a user running windows XP with outlook 2003. The user is receiving the same email over and over from a user inside our network. How do I get this to stop?
Question by:wmccann09
    LVL 7

    Expert Comment

    Check the Outlook client from the sender of the email. Probably his .pst has reached the 2 Gb limit and it is "locked" sending the same message because can not "move it" to the sent email folder

    Author Comment

    user is receiving the same email over and over from two different senders inside the domain.
    LVL 18

    Expert Comment

    by:Sushil Sonawane
    Check the rules and alert the setting on the outlook.

    Author Comment

    Checked it. No rules are setup.
    LVL 6

    Accepted Solution

    For Outlook 2002/XP and 2003

        Connect to your original pst-file by File-> Open-> Outlook Data File… and once opened move all the newly received e-mails to that pst-file.
        Close Outlook and go to Control Panel-> Mail-> button Data Files…-> button E-mail Accounts-> button Next-> at the bottom you can select the original pst-file as the default delivery location and press Finish.
        Press the button Data Files… and remove the other pst-file. If you want to keep your computer clean press the Settings button first and write down the location of the pst-file so you can physically delete the file as well and not just the connection to it.

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