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Pop account rejected for a specific user

Hi Experts,

From an Outlook client 2010 we try to setup a user with a pop account, this work perfectly for all users excepted one specific account.
The error message is "error logon failure: unknown user name or bad password", we are sure of the user name we already try on IMAP account
Our server is an exchange 2003

Thx by advance for your answer

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8/22/2022 - Mon