Can't access iTunes Store

Posted on 2011-10-02
Last Modified: 2012-05-12
For some reason I am unable to access the itunes store. When I try, the progress bar stops at 50% and nothing happens. I have uninstalled and reinstalled itunes, and someone suggested I de-authorize and re-authorize the machine, but still no joy. I am running Windows 7 32-bit, with PC Tools Spyware Doctor and Windows firewall enabled. I used to be able to access the store with no issues, and  I cannot correlate this issue to any new hardware or software installed. Any help would be greatly appreciated.

Question by:CherishedImage
    LVL 26

    Accepted Solution

    I have seen this many times before, and the solution is ALWAYS the same:

    Remove ALL of the iTunes-related applications, IN THIS ORDER, and then, when they've all been removed, reinstall iTunes:

    Apple Software Update
    Apple Mobile Product Support
    Apple Application Support

    (It may be that, after removing one or more of these applications, you are instructed to reboot; do so, and then continue removing the applications in order.)

    LVL 4

    Expert Comment

    by:Anuj Bhatia
    Hey Buddy,

    I agree with "Akahan" you can also download Revo Uninstaller from

    and uninstall iTunes from there and then reboot the machine then reinstall it from iTunes website..


    Anuj Bhatia .

    Featured Post

    How your wiki can always stay up-to-date

    Quip doubles as a “living” wiki and a project management tool that evolves with your organization. As you finish projects in Quip, the work remains, easily accessible to all team members, new and old.
    - Increase transparency
    - Onboard new hires faster
    - Access from mobile/offline

    Join & Write a Comment

    Hi Friends, These registry tweaks will help you optimizing your Windows 7 system for any VDI. This will improve the machine performanance and can be used on normal systems also. These are few registry tweaks which will add value by enhancing the …
    Not everyone is tied to the Microsoft Office suite these days, as more free cloud-based solutions are entering the market. You might be used to creating presentations in PowerPoint, but did you know Google offers Slides  (…
    Viewers will learn the basics of making and using Impulse Kits in Ableton Live. Load new Impulse into an empty MIDI track: Fill the 8 empty sample slots with drum samples: Adjust parameters to tailor each sound as desired: Proceed to create be…
    Viewers will learn how to use LFOs to modulate the sound of their Sampler instruments. Click the Modulation tab in Sampler: Choose one (or more) of the three available LFOs, and click the respective button to turn it on: Select a waveform, an LF…

    746 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    16 Experts available now in Live!

    Get 1:1 Help Now