outlook 2010 disconnects from Exchange

Posted on 2011-10-02
Last Modified: 2012-05-12
Good Morning,
We are picking up intermittent problems with Outlook 2010 and 2007 disconnecting from Exchange server.
Most of the users that experience this problem is connecting via RPC over HTTP. Certificates installed OK, successfully connected and sent and received.
A contributing factor may be my LAN; different depts use different DG's (so bandwidth can be billed per dept). When working from pure internet connectivity, all seems OK, i.e. no disconnections, however when on the office LAN we pick up slow response and disconnections.

Any ideas as to where to look?

Question by:IanGP
    LVL 10

    Accepted Solution


    check nslookup

    did you  get the ip address ?

    try to ping that ip address ?

    tracert your mail server ?

    is your route  is correct ?

    Let us know.

    LVL 17

    Assisted Solution

    by:Gaurav Singh
    Please diagnose your local network for any issues, Check your switches routers. the issue is lying with in your local network.
    LVL 5

    Expert Comment

    remove RPC over HTTP.

    Author Comment

    Thanks All:

    check nslookup
    did you  get the ip address ? Yes
    try to ping that ip address ? Times out
    tracert your mail server ? Tracert hits the correct DG but never reaches the server
    is your route  is correct ? Found undocumented changes on the router, static routes on machines so that routing is correct.

    Please diagnose your local network for any issues, Check your switches routers. the issue is lying with in your local network. Done and most users are working fine.

    remove RPC over HTTP. Can't do this as many of the staff are mobile

    So current status:
    Setting static routes on PC's has sorted out routing and connection. Will monitor for further disconnections.

    Author Closing Comment

    Did not address and connection issues related to RPC over HTTP.

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