Outlook 2010 stops responding attaching file

Posted on 2011-10-03
Last Modified: 2013-02-16
I have 3 separate computers (all built from the same image) Windows 7 Professional 64bit SP1 with Office Home and Business 2010 32bit SP1.

When clicking attach in Outlook the application stops responding. The only way out is to end the application which results in asking to send to Microsoft, these are the three files it points to when it crashes.

WER909B.tmp.WERInternalMetadata.xml WERB2BC.tmp.appcompat.txt WER909B.tmp.WERInternalMetadata.xml
Question by:Rondog_88
    LVL 47

    Expert Comment

    This is a known issue in Office 2007/2010

    Outlook Stops responding when trying to attach a document because it tries to resolve any Mapped Drives or Shortcuts in My Documents First

    Have a look on the PCs and Check to see that there are no mapped drives that are disconnected and or not working

    If there are remove them.

    Personally, to test I woudl remove all mapped drives from one PC

    This also happens if there are any shortcuts that dont work in the My Documents Folder and or Library
    Look for these and if you see one, delete it


    Accepted Solution

    Removing network drives isnt a long term solution. Installed Office 2010 64bit and it fixed it. Thanks for your input though.

    Write Comment

    Please enter a first name

    Please enter a last name

    We will never share this with anyone.

    Featured Post

    How to improve team productivity

    Quip adds documents, spreadsheets, and tasklists to your Slack experience
    - Elevate ideas to Quip docs
    - Share Quip docs in Slack
    - Get notified of changes to your docs
    - Available on iOS/Android/Desktop/Web
    - Online/Offline

    My experience with Windows 10 over a one year period and suggestions for smooth operation
    Get people started with the process of using Access VBA to control Outlook using automation, Microsoft Access can control other applications. An example is the ability to programmatically talk to Microsoft Outlook. Using automation, an Access applic…
    This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …

    779 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    13 Experts available now in Live!

    Get 1:1 Help Now