HP PhotoSmart C410 Double Sided Printing on Mac works on some Programs but not others?

Posted on 2011-10-03
Last Modified: 2012-05-12
I have a customer with a Mac. OSX Version 10.6.8, Snow Leopard. Also has a HP Photosmart C410 Printer connected wirelessly through a netgear router.

All works well except a problem with double-sided printing. It seems to work OK on OpenOffice and Adobe Reader but does not work on printing email in Mail or web pages in Safari.

It is printing double-sided on certain programs, just not others. Have checked all the usual settings. Made sure it was on double-sided printing when printing etc. but it just prints one sided on Mail and Safari - including a PDF document within Safari.

The driver was installed from the CD supplied and I haven't tried the latest driver - if it is a newer version -  from the internet yet. I intend to try this when I re-visit in a week but wondered if anybody had any further thoughts on the matter.

Thanks in advance for any help.

Question by:Markieboy1
    LVL 12

    Expert Comment

    it sounds something that safari does, the way it handles printing. I assume it will be resolved with a further patch either from apple or hp
    LVL 37

    Expert Comment

    I've requested that this question be deleted for the following reason:

    This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.

    Accepted Solution

    I have ust been and solved the problem:

    On Safari and Mail, the default paper size when you come to print is A4 Borderless. This must be a HP thing. I set it to A4 and it prints double-sided!

    Couldn't set it to default to A4, however, it would always go to A4 Borderless. Anyway, customer is happy to change as required.

    This settings does not show up in Openoffice and therefore printed OK.

    Sorry for delay on this but unable to look at problem again untill now.


    Author Comment

    I now have a solution as listed. May be best to close rather than delete?

    Author Closing Comment

    This is the solution

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