?
Solved

Dynamics CRM 2011 E-Mail Router & Exchange 2010 Cluster Error “Incoming Status: Failure - No results were found”

Posted on 2011-10-03
5
Medium Priority
?
1,840 Views
Last Modified: 2012-05-12
I have what seems a common problem setting up the router to handle incoming mail, but after spending a couple of days implementing the suggestions I ran out of ideas.

The situation is as follows:

All operating systems Win2k8R2 64 bit.

Domain user names are @domain.local

Mail addresses are @domain.com

Dynamics CRM 2011 installed on server CRM. Exchange server 2010 cluster consisting of 2 mbx servers and 2 cas servers.

Dynamics CRM E-mail Router installed on cas1 server, running as local system.

Service domain account added to PrivUserGroup in AD. cas1 & cas2 servers added to PrivUserGroup in AD

Service domain account added to CRM as full read-write System Administrator.

Management Role Assignment given to service account to impersonate all account in the domain.

Global Address Book membership checked for the accounts of interest.

Access to GAB from service account checked.

Logged in successfully to both domain & Outlook with all accounts of interest.

I am getting "Incoming Status: Failure: No results were found." error when i try to test access from e-mail router config tool, with the following exception in event log:

An error occurred while opening mailbox account@domain.com.
   Microsoft.Crm.Tools.Email.Providers.EmailException: No results were found.
   at Microsoft.Crm.Tools.Email.Providers.ExchangeWSConnector.IsCurrentUser()
   at Microsoft.Crm.Tools.Email.Providers.ExchangeWSConnector.GetService()
   at Microsoft.Crm.Tools.Email.Providers.ExchangeWSConnector.OpenMailbox()
   at Microsoft.Crm.Tools.Email.Providers.ExchangePollingMailboxProvider.InitExchangeConnector()
   at Microsoft.Crm.Tools.Email.Providers.ExchangePollingMailboxProvider.OpenMailbox()
   at Microsoft.Crm.Tools.Email.Providers.CrmPollingMailboxProvider.Run()

When I check the IIS log on cas1 I see that the respective request contains:

2011-09-30 14:19:15 192.168.1.128 POST /EWS/Exchange.asmx ;RC:a744e288-62f0-44bf-b506-
    54f0753fa283;Init>>Conn:0,HangingConn:0,AD:30000/30000/0%,CAS:54000/54000/0%,AB:30000/30000/0%,RPC:36
000/36000/0%,FC:1000/0,Policy:DefaultThrottlingPolicy_a90f4c5f-dfd1-4e99-8a1f-
3cf7adb8ffa3,Norm,Sub:5000/0;ErrorCode=ErrorNameResolutionNoResults;[C]
Queues:0msec/Execute:51.8605msec;SoapAction=m:ResolveNames;Version=1;RpcC=2;RpcL=3;LdapC=1;LdapL=15;E
nd(54.796ms)
 >>Conn:1,HangingConn:0,AD:30000/29986/1%,CAS:54000/53948/1%,AB:30000/30000/0%,RPC:36000/35998/1%,FC:1

000/0,Policy:DefaultThrottlingPolicy_a90f4c5f-dfd1-4e99-8a1f-3cf7adb8ffa3,Norm[Resources:(Mdb)WINDDB
(Health:-1%,HistLoad:0),(DC)DCSRV2.domain.local(Health:-1%,HistLoad:0),],Sub:5000/0; 443
DOMAIN\serviceaccount 192.168.1.120 Mozilla/4.0+
(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+4.0.30319.237) 200 0 0 91

So I understand there is a name resolution issue, but how do I proceed from here?

BTW, Exchange hosts around 10 different Accepted Domains, but the one of interest is set as default one.

Thanks.


0
Comment
Question by:WINBRO
  • 3
  • 2
5 Comments
 
LVL 11

Expert Comment

by:stefor
ID: 36909627
Have you tried running the E-mail router as a service account from your Active Directory with the impersonate-rights of everyone.

I set this up for a client quite a while ago, can't recall exactly how tho. Usually I try having a service account running these kinds of applications as I usually don't want to add computers to my Exchange administrative groups.

When running this as Local System and you've installed it on one of the CAS servers, you might even be experiencing issues where Exchange Servers have deny access on Objects in your Exchange enviroment.
0
 

Author Comment

by:WINBRO
ID: 36915260
manage to by pass the above kind of and now getting the error

Email Router Incoming Status: Failure - The request failed with HTTP status 403: Forbidden

which is strange  because i have given full access for the account i have in the incoming and outgoing and the deployment.
0
 
LVL 11

Expert Comment

by:stefor
ID: 36916598
have a look at http://technet.microsoft.com/en-us/library/dd297964.aspx for a little read on throttling policies. It might be that the router does too many requests in a short time and get locked out.

Try creating a new throttling policy without any limits and assign it to the account you have configured the routers use.
0
 

Accepted Solution

by:
WINBRO earned 0 total points
ID: 36922710
manage to resolve the issue that we had from the start and now everything is working.

thee problem was using the account names in the format of username@domain.local

which was wrong.

After by changing that to domain\username that fix all the problems.

Thank you stefor for your help.
0
 

Author Closing Comment

by:WINBRO
ID: 36941318
The reason for selecting my answer as a solution was that after keep troubleshooting and asking many people i found my problem .
0

Featured Post

Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Desired Skill Set for Microsoft Dynamics CRM Technical Resources – Part III
There can be many situations demanding the conversion of Outlook OST files to PST format and as such, there is no shortage of automated tools to perform this conversion. However, what makes Stellar OST to PST converter stand above the rest? Let us e…
In this video we show how to create an Address List in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Organization >> Ad…
To show how to generate a certificate request in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Servers >> Certificates…
Suggested Courses

864 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question