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Microsoft Exchange DNS Question

I have a Microsoft exchange 6.5 installed on a box with Small Business Server 2003.

All PCs and notebooks on the local network or connected using a VPN can access the Exchange Server via a generic.generic.local address.

Mobile devices such as smart phones and tablets are currently configured to access via the WAN address (generic.generic.com), but cannot access the Exchange Server when they are on the local network.

Should I not be able to do some type of DNS forwarding in my local network settings which would intercept these devices when they send out a query for the generic.generic.com address and instead forward them to the generic.generic.local address?

This is the same box of course, but I am stumped.
DNSExchangeSBS

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jaredr80
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achaldave, would this be under forward or reverse lookup zones? If you could tell me what area under the creek don't put it in as well, I would be very appreciative.
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achaldave, sorry that I am so dense.

The.com domain is hosted elsewhere, but the exchange server is hosted locally. Since the exchange is generic.generic.local, I do not have a.com domain area set up.

Thus, when I add an a record in the forward lookup zone, it looks like generic.generic.com.LOCALGENERIC.local.

How do I get around the DNS record depending a local suffix to the FQDN?
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The .com, on a linux box outside the LAN, is used to host a website.
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Exchange is the server side of a collaborative application product that is part of the Microsoft Server infrastructure. Exchange's major features include email, calendaring, contacts and tasks, support for mobile and web-based access to information, and support for data storage.

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