AOL webmail emails do not display

Posted on 2011-10-03
Medium Priority
Last Modified: 2012-05-12
Hello Experts, I have a client who uses AOL webmail and for some reason we cannot get certain emails to display.  If I double click on the email it has a yellow background message at the bottom of the web page that states, loading.  It never does anything.  When I right mouse click on it and open in another window it does not display either.

if the "bad" email is the first one I select after I just logged in it does not display anything then the controls don't work, etc..  

I have removed all antivurs software, allowed for pop-ups, etc.  I have also cleared all cookies, deleted interent temp files, etc.. and still no resolution.  

Question by:tucktech
  • 4
  • 3
LVL 13

Expert Comment

ID: 36905094
1) Try minimizing AOL and loading his aol webmail in a browser like firefox or IE and see if it loads.

2) Are you sure the mail isn't malicious? How?

3) Remove all traces of aol, have him migrate to a different ISP or at the very least destroy the AOL "browserface"

Author Comment

ID: 36905204
I don't believe the email is bad because I am a recipient of the original email too (I use outlook and a different mail host) and have trendmicro to check e-mail, etc.. no problems on my system.

I will load and try firefox

Also, I created my own aol account and I do not appear to have the same problem.  Having said that I will forward the e-mail in question to my aol account and try it.

Author Comment

ID: 36905439
Uck!  I forwarded the email and I was not able to view it on the client's pc nor my computer via the aol web email application.   I am able to view it via my outlook and my email outlook mail clients.

It appears AOL is not handling emails very well.

It appears to be an issue with the web mail client.

Not sure if there is an email client resolution for AOL...
Concerto's Cloud Advisory Services

Want to avoid the missteps to gaining all the benefits of the cloud? Learn more about the different assessment options from our Cloud Advisory team.

LVL 13

Accepted Solution

themrrobert earned 1000 total points
ID: 36906076
AOL doesn't handle much of anything well.

To be honest, you could try and troubleshoot for hours and not get consistant results, you are better off finding another solution for your client to access his email, while he may be frustrated/angry/confused by the new program at first, in the long run he'll be happy.

So you said the webmail app doesn't load it? What about the building AO-HELL email client?
LVL 13

Expert Comment

ID: 36906081
What are the contents of the email?

Any idea what part of DOM is causing the crash?

Author Comment

ID: 36906096
I do not know what could be cause the crash.  Perhaps they need to use outlook or Thunderbird.

Author Closing Comment

ID: 36933488
AOL's web mail is something to be desired.  We are going to move to using a different email client.

Featured Post


Modern healthcare requires a modern cloud. View this brief video to understand how the Concerto Cloud for Healthcare can help your organization.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Several part series to implement Internet Explorer 11 Enterprise Mode
For both online and offline retail, the cross-channel business is the most recent pattern in the B2C trade space.
This Micro Tutorial will demonstrate how to add subdomains to your content reports. This can be very importing in having a site with multiple subdomains.
This Micro Tutorial will demonstrate how nuggets on the Web are formatted by using Chrome Developer Tools. These tools would not only view the site's CSS but it can also modify it and save the CSS to use on your own site.

850 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question