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AOL webmail emails do not display

Posted on 2011-10-03
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Last Modified: 2012-05-12
Hello Experts, I have a client who uses AOL webmail and for some reason we cannot get certain emails to display.  If I double click on the email it has a yellow background message at the bottom of the web page that states, loading.  It never does anything.  When I right mouse click on it and open in another window it does not display either.

if the "bad" email is the first one I select after I just logged in it does not display anything then the controls don't work, etc..  

I have removed all antivurs software, allowed for pop-ups, etc.  I have also cleared all cookies, deleted interent temp files, etc.. and still no resolution.  

Help.
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Question by:tucktech
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LVL 13

Expert Comment

by:themrrobert
ID: 36905094
1) Try minimizing AOL and loading his aol webmail in a browser like firefox or IE and see if it loads.

2) Are you sure the mail isn't malicious? How?

3) Remove all traces of aol, have him migrate to a different ISP or at the very least destroy the AOL "browserface"
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Author Comment

by:tucktech
ID: 36905204
I don't believe the email is bad because I am a recipient of the original email too (I use outlook and a different mail host) and have trendmicro to check e-mail, etc.. no problems on my system.

I will load and try firefox

Also, I created my own aol account and I do not appear to have the same problem.  Having said that I will forward the e-mail in question to my aol account and try it.
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Author Comment

by:tucktech
ID: 36905439
Uck!  I forwarded the email and I was not able to view it on the client's pc nor my computer via the aol web email application.   I am able to view it via my outlook and my email outlook mail clients.

It appears AOL is not handling emails very well.

It appears to be an issue with the web mail client.

Not sure if there is an email client resolution for AOL...
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LVL 13

Accepted Solution

by:
themrrobert earned 1000 total points
ID: 36906076
AOL doesn't handle much of anything well.

To be honest, you could try and troubleshoot for hours and not get consistant results, you are better off finding another solution for your client to access his email, while he may be frustrated/angry/confused by the new program at first, in the long run he'll be happy.

So you said the webmail app doesn't load it? What about the building AO-HELL email client?
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LVL 13

Expert Comment

by:themrrobert
ID: 36906081
What are the contents of the email?

Any idea what part of DOM is causing the crash?
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Author Comment

by:tucktech
ID: 36906096
I do not know what could be cause the crash.  Perhaps they need to use outlook or Thunderbird.
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Author Closing Comment

by:tucktech
ID: 36933488
AOL's web mail is something to be desired.  We are going to move to using a different email client.
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