No Internet after remove fake scanner

I removed "Data Restore" app from a neighbors Asus Laptop, Win7 Home Premium, 64bit OS.  Desktop Icons, Documents & Programs were missing so I followed the directions I've used from this Tech Support to get everything back...Rogue Killer, MBAM, unhide and I forget the other one.  Anyway, now the wired nor wireless internet is not working, but works fine on my other computers.  Does not work in SM w/networking either.
Network & Sharing shows that I'm connected to an Unidentified Network and there's no Internet connection.
Is there an app that asus uses for networking?

Any ideas what I can try?

Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Steven CarnahanNetwork ManagerCommented:
Check that the "use proxy" setting is correct.  Many infections cause the setting to be changed, usually to the local loopback address ( to prevent access to the internet to fix the issue.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
do a couple of tests:

check under device manager to see if the network adapters (both wifi and wired) are still listed and do not have an "!" sign in yellow.

open a cmd prompt and type :
if you get an IP and all seems well try:

or your gateway IP
philw3995Author Commented:
There are no proxy settings configured.

I'm not getting an IP, only automatic ip.

How do you changed from an Unidentified Network to Home/Work or Public?  Not sure if I chose the wrong option here or it's like this because I'm not getting a connection.
Cloud Class® Course: CompTIA Cloud+

The CompTIA Cloud+ Basic training course will teach you about cloud concepts and models, data storage, networking, and network infrastructure.

Go to the Event Viewer>Windows Logs>System Log, and looks for any errors under the source "Service Control Manager", for services failing to start. Often, the services get removed/permissions nailed down etc. If it is something like the AFD service, might need to rebuild the registry components for the affected services (which is simple enough)....
philw3995Author Commented:
Yes, I followed that same Microsoft link before I posted.

In the System Logs, IPSec is failing every two seconds!
Steven CarnahanNetwork ManagerCommented:
A couple of things to check:
1. Check that the drivers for the NIC are up to date.
2. Check to see that Bonjour (installed with Adobe software, iTunes and maybe others) is not installed.
   (you may need to install and then uninstall to completely remove)
3. Turn off IPv6 if you are not using.
4. Reset your router
philw3995Author Commented:
I restored it to an earlier date and that fixed it.  Just have to make sure there's no viruses.
philw3995Author Commented:
I've requested that this question be closed as follows:

Accepted answer: 0 points for philw3995's comment http:/Q_27377612.html#36914360

for the following reason:

Thank you all!
philw3995Author Commented:
Any of theses answers could of been correct and these guys should be awarded points for their efforts.  

 The solution for this particular computer was to restore to an earlier date, which wiped out Win7 SP1.

Later, I had to re-install SP1 to get some apps to work, such as TurboTax.

philw3995Author Commented:
Thanks for your help!
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Microsoft Legacy OS

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.