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  • Status: Solved
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Outlook screwed up

I setup pop3 settings on Outlook to use as my email client. I forgot to click the option to "leave a copy" on the server. well it turns out it only downloaded emails up until 4/10/11 - everything after that date is "missing". what the heck happened???  this is really bad.  I've checked in the "archive" no database even exists - i'm really concerned. I have no idea what happened to all the rest of the emails or where to look.  I've logged on to webmail but there is nothing there, obviously.

could a connection problem have messed up my download?? really strange.
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fstinc
Asked:
fstinc
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2 Solutions
 
John HurstBusiness Consultant (Owner)Commented:
I understand why no webmail (as you do). But the downloaded emails should be the (I use POP3 mail myself and have done for eons).

Do you have more than one archive?
Do you have more than one inbcx?
Do you have rules? That is, did you check all folders?
Did you you in Deleted?

Check the Mail icon in Control Panel and see if you have more that one profile. Email could have gone to a different profile. Outlook can open more than one set of folders, so check your entire folder tree.

... Thinkpads_User
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fstincAuthor Commented:
one archive.
only one mailbox and profile.
no rules.
yes, i checked all folders, including deleted items.
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John HurstBusiness Consultant (Owner)Commented:
I think you have lost your email. I don't exactly know how, but downloading and not leaving on server does not delete email (for certain). So something else deleted the email.

I don't think a bad connection would do this - Outlook would just collapse and not download.

Do you have another email client (Outlook Express, Thunderbird or such like). ... Thinkpads_User
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fstincAuthor Commented:
no, it was a new outlook profile. outlook had never been setup using this account.
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fstincAuthor Commented:
actually, i saw it finish downloading everything but outlook never showed the rest of the emails.
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fstincAuthor Commented:
when i say i saw i mean the progress bar on outlook (200mb of 200mb complete).
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John HurstBusiness Consultant (Owner)Commented:
I have been using Outlook for ages. I know what you are seeing. I don't know where it would have gone if you looked at all the folders. Stumped. I have never lost email this way. ... Thinkpads_User
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James HIT DirectorCommented:
Can you check the view filter and make sure you are viewing "all" emails and not a specific range?
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fstincAuthor Commented:
there is no option for that on outlook 2007. i checked everything and there doesn't seem to be any hidden emails.
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James HIT DirectorCommented:
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fstincAuthor Commented:
no, in fact the filter is "off"
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fstincAuthor Commented:
i've never seen anything like this. really strange.
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John HurstBusiness Consultant (Owner)Commented:
Make a copy of the PST file. Locate SCANPST in the Outlook (Office) folder in Program Files. Run SCANPST on the copy and see if it produces any errors the might enlighten us. .... Thinkpads_User
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fstincAuthor Commented:
no errors. already ran it.
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fstincAuthor Commented:
closing question. no solution ever found. i have no idea what happened.
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John HurstBusiness Consultant (Owner)Commented:
Thank you. I was very pleased to work with you and I have no idea either, so thank you for the credit for helping.

... Thinkpads_User
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