Chrome Firefox or IE autofill forms in QuickBooks online

First off, my tech level is moderate to advanced. . .

This should be something very simple but i dont know why its giving me such a pain. could be the website for Quickbooks Online changing something....

Previously when a client is working in QB Online and they go to start typing something in a form it will auto-populate if the same thing was previously used.

I think of it as form filler but that is not correct - so maybe its Cache...  Form filler is addons for Firefox etc, that is more for filling in preset forms like first name, etc...


Anyway the browsers are no longer autopopulating information and client doesnt know exactly what happened to make it change.

I messed with it for a lot of time just looking for that obvious setting to auto populate, cant find it anywhere!!

any help would be greatly appreciated?

thanks
Jason KidmanIT Consultant & CEOAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

marsiliesCommented:
The term is "autocomplete"

For IE, most https sites will disallow autocomplete as a security feature. I'm guessing QB Online uses https for its service:
http://www.technologyquestions.com/technology/internet-explorer/481172-autocomplete-not-working-https-sites-ie8-xp-sp3.html


For Firefox, there's a way to disable it on the browser:
http://support.mozilla.com/en-US/kb/Form%20autocomplete

More likely though, it's the website that's disabling it:
http://www.howtogeek.com/howto/internet/firefox/why-doesnt-autocomplete-always-work-in-firefox/


For Chrome, an extension has been developed to override a website disabling autocomplete, although it's not guaranteed to work:
http://lifehacker.com/5431466/autocomplete-extension-makes-chrome-save-nearly-any-password

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Jason KidmanIT Consultant & CEOAuthor Commented:
This is a very good response... my follow up appt with the client was rescheduled so I havent had a chance to test these possible solutions. Will do next week

thanks
Jason KidmanIT Consultant & CEOAuthor Commented:
thanks
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Web Browsers

From novice to tech pro — start learning today.