How to Solve: Service Accounts Losing Passwords?

Points of My Scenario
1. I am admin of a Windows Server 2003 domain.
2. Member servers use domain accounts to run services for various enterprise applications.
3. Whenever a server restarts, services that depend on a domain account fail to start automatically - eventhough they are configured to start automatically.
4. To temporarily fix this issue, the password for the account has to be re-entered in the "Log On" tab of the service's properties.
How can I ensure that services using these domain accounts automatically start when the relevant member server restarts?
waltforbesSenior IT SpecialistAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

I would make sure those accounts have non-expiring passwords and that those specific accounts cannot, themselves, change the password.
waltforbesSenior IT SpecialistAuthor Commented:
To Aquatone:
1. These accounts do have non-expiring passwords.
2. These accounts were NOT configured to prevent users from changing passwords.
3. However, I know that the passwords were not changed because: the original passwords always work when re-entered in the service's "Log On" properties.
Any thoughts - especially on point #3?
I have had some recent activity where the service account has changed for Remote Desktop Services. Changing it back and rebooting twice (yes twice) did the trick.

Do these accounts needs and have the "Log on as a service" right?

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Big Business Goals? Which KPIs Will Help You

The most successful MSPs rely on metrics – known as key performance indicators (KPIs) – for making informed decisions that help their businesses thrive, rather than just survive. This eBook provides an overview of the most important KPIs used by top MSPs.

waltforbesSenior IT SpecialistAuthor Commented:
Yes: these accounts do have the "Log on as a service" right (configured by Group Policy). Thanks, though.
What groups are these accounts member of? AD or local accounts?
waltforbesSenior IT SpecialistAuthor Commented:
To Aquatone: They are members of the local administrators group for the member server on which the relevant app is deployed.
Ok. That is usually all that is needed but does the app access directory resources? It may need to be a part of the domain for this purpose.
waltforbesSenior IT SpecialistAuthor Commented:
To Aquatone:
1. The apps do not access directory resources.
2. Nonetheless, the service accounts are all domain accounts.
3. I place these domain accounts into the local Administrators group of each app server.
4. Remember that the service and application works - as long as the server does not restart.
5. When a restart causes the service to fail, the only action that is required is to re-enter the same password of the service account into the service's properties "Log On" tab.
waltforbesSenior IT SpecialistAuthor Commented:
To Aquatone: The accounts did not have the "Log on as a service" right due to cascading GPOs assigned at differing levels of OU. Once this right was set to "Unconfigured" for all cascading OUs, everything worked.
Many thanks, Aquatone - you were right!
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Active Directory

From novice to tech pro — start learning today.