Backup Exec fails to backup one Exchange 2010 Server

Posted on 2011-10-03
Medium Priority
Last Modified: 2012-05-12
AFter replacing the system board on one of my Exchange 2010 Servers, Backup Exec no longer see's local drives for that server, and Exchange backups fails to backup the passive Exchange database the resides on that server.  I can backup the other Exchange server w/o a problem.  DNS is working, I can ping the server by name on the Backup Server; and email is working normally. This is a 2 server dag configuration.
I have tried rebooting this server and reinstalling the backupexec agetn. I'm using BackupExec 2010 r3.    Interestingly I can see the local drives if I create a custom search by IP address.  But this hasn't helped database backups.
Question by:rochestermn
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Accepted Solution

CSorg earned 2000 total points
ID: 36906671
Have you removed Backup Exec or did you do a reinstall? Backup Exec might be checking some hardware components to prevent it running on a copy. You could try a complete de-installation of the Backup Exec software, perhaps even a manual cleanup of registry and files residuals.

Author Comment

ID: 36917608
I had previously done a repair and a re-install of the BackupExec agent on this server w/o any success.  I followed your suggestion, and uninstalled the agent.  Then re-installed the agent.  And now I can browse all of the drives.  Tonight will be the 1st test of the backup to verify it all works.

Author Closing Comment

ID: 36927123
Symantec hadn't stressed this easy solution to the problem.  I had tried re-installing & repairing previously.   Uninstalling worked.

Expert Comment

ID: 36927387
Glad I could help.

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