GaryGarland
asked on
Would like to set up an auto reply for an employee who left, and have emails forward to replacement
Hi - I found a post from 2007 on this site (thank you) that mentioned using the out of office assistant - somethign i didn't even know was there. i did set up the out of office assistant for my now gone employee, and did successfully enable the forwarding - however:
1) i can't put the company logo in the forward (not the end of the world), but more importantly,
2) does this rule reside on the server (so always active) or only if the now gone user is logged in?
of course, i'd like this on the server.
is there a better way to implement?
thanks for any help!!!!
1) i can't put the company logo in the forward (not the end of the world), but more importantly,
2) does this rule reside on the server (so always active) or only if the now gone user is logged in?
of course, i'd like this on the server.
is there a better way to implement?
thanks for any help!!!!
ASKER
Thanks for the reply - set up in outlook, don're know how to set up atty the server, thanks!
There can be problems with accesing email that is sent to an employee who has left.
Privacy laws can be an issue, as you do not have the right to access the email if it is personal (not business related).
The preferred approach is to have an auto-reply only, advising that the person has left and to re-send the nominated replacement.
Privacy laws can be an issue, as you do not have the right to access the email if it is personal (not business related).
The preferred approach is to have an auto-reply only, advising that the person has left and to re-send the nominated replacement.
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I agree, and the situation may vary depending on your country and it's laws.
In Australia a company only has rights to access work-related email, so this covers all OUTBOUND mail from an employee - but may not permit access to INBOUND mail that is not work related.
The situation is not clear-cut, and so the safe option is to avoid the issue and request a re-send from the message originator. This is not the case for generic addresses (eg. sales@company.com).
I suggest a rule "have server reply" with a template that advises to resend to the new address and ask the sender to update their records to in future use the new address.
In Australia a company only has rights to access work-related email, so this covers all OUTBOUND mail from an employee - but may not permit access to INBOUND mail that is not work related.
The situation is not clear-cut, and so the safe option is to avoid the issue and request a re-send from the message originator. This is not the case for generic addresses (eg. sales@company.com).
I suggest a rule "have server reply" with a template that advises to resend to the new address and ask the sender to update their records to in future use the new address.
1) afaik not possible
2) it's on the server and always active, but it will respond to each sender only once.
I assume you configured the forwarding on the Exchange mailbox and not in Outlook.