Printing to HP Laserjet P4014 is sometimes delayed for 15-30 minutes.

Posted on 2011-10-03
Last Modified: 2012-06-27
We have an HP Laserjet P4014 that has just started to delay printing of some jobs.  The printer is connected to a JetDirect J8003E  device.  The printer has worked fine until about two weeks ago.  Sometimes when people send jobs to the printer, it will sit for 15-30 minutes doing nothing and then print everyone's print jobs at once.  Then it will be fine again for hours or a day before acting up again.  It seems to happen most often when users print checks from Quickbooks.  The users print to the printer directly using the IP address, and through a shared connection to that printer on a Windows 2008 server.  The issue happens randomly no matter how the printer is printed to.  I've tried updating the drivers and firmware for the printer with no effect.  If the printer is restarted, it prints normally for a time and then randomly delays again.  The printer does show the errors "LOW TONER" and "LESS THAN 600 PAGES," but I doubt that has anything to do with the problem.

What can I do to solve this?  

Thank you
Question by:DataDudes
    LVL 6

    Accepted Solution

    I've seen this issue, but my gut tells me to have you check the following:

    1) check for an IP conflict (ping the IP several times and see if packets are being lost)
    2) Check the print queue and delete any large pending jobs which may be stuck there
    3) Can you swap the printer out for another (use the same IP) and test. If the same issue occurs, it may be the printer
    4) Check the printer drivers, try using PCL 5 drivers instead of PCL 6 or Postscript

    hope this helps. check the IP conflict, thats the main issue in my gut.
    LVL 2

    Author Comment

    It doesn't seem to be an IP address conflict.  I can also continue pinging the printer with no loss while the delay is happening.  I'm reluctant to change the driver since this has been working for them up until 2 or 3 weeks ago and nothing has changed with that printer for over a year.  Could this problem be due to the 4% toner left?  

    The printer looks normal (no flashing lights or errors) and then after 15-30 minutes, everything prints at once.  I don't see any jobs listed as being in queue for the printer during this time.

    LVL 2

    Author Closing Comment

    Problem was due to  single user using a very old driver

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