Can't open other users Contact in Outlook 2010

The secretary of our company President on ocassion can't open a particular contact.  Yesterday she opened it twice from her (secretary) computer and made changes.  Today it won't open.  I logged on as the President to a computer that wasn't hers and couldn't open the contact.  I then logged on to her computer and the contact opened just fine.  This has been happening randomly for over a month.
Points are high because it's urgent.
J.R. SitmanIT DirectorAsked:
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AlienwalkerCommented:
Hi jrsitman,

How are these contacts set up?

Are they in the Global address book or has the secretary created the contact herself?
Has she shared out her contact/contact list with the president so he/she has access to the contact?
If created herself, reshare out the contact to the president, if not create the contact in the global address book so everyone has access.

I hope this helps, will try further when answers are published.

Regards,

Alienwalker
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PostmasterCommented:
In Outlook 2010 additional mailboxes data may be cached for the user.
So when the secretary opens the contact folder, she is accessing LOCAL data on her PC.

It may be worth finding and removing this data to force a re-create of the cached information.

In the past versions of Outlook, the local OST/PST files were often prone to corruption.
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J.R. SitmanIT DirectorAuthor Commented:
The secretary more than likely set up theis "Contact Group".  She is a Publishing Editor so she has full permissions to all contacts.
Don't want to put it in the Global address book
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J.R. SitmanIT DirectorAuthor Commented:
@postmaster.  I logged on as the President on a computer other than the Secretary and President, so it would be unlikely that I was accessing a local copy.  I couldn't open the Contact Group either.
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AlienwalkerCommented:
Right click the contact "Share out contact.." Type in presidents email address Send. Profit??

Let me know.
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J.R. SitmanIT DirectorAuthor Commented:
no option for sharing the contact group.  See attachment.

Is Profit a question?
contact.png
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AlienwalkerCommented:
I would try forward contact.

I will wait for more input as I'm confused to the set up.

Alienwalker
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manu4uCommented:
Just follow the below Video, it explains how to share a  Contact Group, hope this helps.

http://www.youtube.com/watch?v=48zesuJyITU&noredirect=1 
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manu4uCommented:
The following is another URL , which explains the same thing, Just in case if you are not able to access Youtube.

http://www.officetooltips.com/outlook/tips/sharing_contact_groups.html 
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AlienwalkerCommented:
Yeah, I normally do it just by dragging the contact group into the new email and sending it to whoever needs it.  I don't have 2010, though, and I'm not sure if the changes will be passed along to the president if the secretary makes changes.

Alienwalker
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J.R. SitmanIT DirectorAuthor Commented:
I think you're all missing one important factor.  If I log on as the "President" on a computer other than her own, I still can't open the contact.  On her computer it opens just fine.  So sharing it to the secretary I don't believe will help.  Also I posted that the Secretary opened it twice yesterday and then today she couldn't.

Hope this clarifies the issue.  
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manu4uCommented:
If possible , do a Database Integrity Check, http://blogs.technet.com/b/exchange/archive/2010/08/23/3410708.aspx 

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J.R. SitmanIT DirectorAuthor Commented:
no errors
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manu4uCommented:
Which Antivirus software are you using ... Try after disabling the AV engine.
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J.R. SitmanIT DirectorAuthor Commented:
We use Computer Associates Total Defense.  I'll try that.
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J.R. SitmanIT DirectorAuthor Commented:
I editied the permissions and gave the Secretary full rights to everything.  Seems to be working.
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J.R. SitmanIT DirectorAuthor Commented:
I'm not positive but I believe this answer helped.  Don't want to award improper points, so I believe this is the correct solution.

Thanks to all that helped.
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