Service Pack 1 crashing fresh reload of Vista 32bit

Posted on 2011-10-03
Medium Priority
Last Modified: 2012-05-12
I have a Dell XP 420 desktop with a fresh reload of Vista 32-bit.  Upon successful install of the OS and drivers, it crashes when a pre-downloaded copy of Service Pack 1 is installed.  The same predownloaded file has been used several times on other systems, and has been successful.  The bios has been updated to the latest version from Dell's site.

I believe Windows 7 SP1 experienced the same issue, and we have already tried a different hard drive, as it was also determind the hard drive (although it was new) was failing.
Question by:JJMarquart
LVL 20

Expert Comment

ID: 36907240
Does it crash during the install process of SP1, or after SP1 has finished installing?
LVL 99

Expert Comment

by:John Hurst
ID: 36907244
I am not entirely clear. Are you saying you already tried a new hard drive for this Vista machine?

Try the System Readiness tool for Vista before trying to install SP1.


See if that allows you to install SP1 (make sure your have the correct SP1: 32-bit, for intel CPU's). See if you can run the MD5 hash verification on the download. ... Thinkpads_User

Author Comment

ID: 36907830
It crashes during the install, but at the final stage, it crashes when the system reboots and performs the 3-step process.  At which it then crashes with an ntoskrn error, and will not boot in any mode; last known-good configuration doesn't work either.  I'll post the exact error tomorrow.

I'll also try the system rediness tool also to see if that fixes it.
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LVL 84

Expert Comment

by:David Johnson, CD, MVP
ID: 36911064
you could go right to sp2

Author Comment

ID: 36913644
@ ve3ofa: SP2 requires SP1 to be installed first.

@ everyone: set sata to non-raid and installing sp1 at the moment.  Will update this post with the results.

Accepted Solution

JJMarquart earned 0 total points
ID: 36913903
Problem fixed.

It was the SATA mode; was originally on RAID.  Upon switching it to AHCI non-raid, I was able to install both service packs.

Author Closing Comment

ID: 36938216
SATA controller set to non-compatible setting.

Author Comment

ID: 36913909
SATA controller was set to non-compatible setting.

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