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Service Pack 1 crashing fresh reload of Vista 32bit

Posted on 2011-10-03
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Last Modified: 2012-05-12
I have a Dell XP 420 desktop with a fresh reload of Vista 32-bit.  Upon successful install of the OS and drivers, it crashes when a pre-downloaded copy of Service Pack 1 is installed.  The same predownloaded file has been used several times on other systems, and has been successful.  The bios has been updated to the latest version from Dell's site.

I believe Windows 7 SP1 experienced the same issue, and we have already tried a different hard drive, as it was also determind the hard drive (although it was new) was failing.
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Question by:JJMarquart
8 Comments
 
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Expert Comment

by:marsilies
ID: 36907240
Does it crash during the install process of SP1, or after SP1 has finished installing?
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Expert Comment

by:John Hurst
ID: 36907244
I am not entirely clear. Are you saying you already tried a new hard drive for this Vista machine?

Try the System Readiness tool for Vista before trying to install SP1.

http://support.microsoft.com/kb/947821

See if that allows you to install SP1 (make sure your have the correct SP1: 32-bit, for intel CPU's). See if you can run the MD5 hash verification on the download. ... Thinkpads_User
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Author Comment

by:JJMarquart
ID: 36907830
It crashes during the install, but at the final stage, it crashes when the system reboots and performs the 3-step process.  At which it then crashes with an ntoskrn error, and will not boot in any mode; last known-good configuration doesn't work either.  I'll post the exact error tomorrow.

I'll also try the system rediness tool also to see if that fixes it.
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LVL 84

Expert Comment

by:David Johnson, CD, MVP
ID: 36911064
you could go right to sp2
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Author Comment

by:JJMarquart
ID: 36913644
@ ve3ofa: SP2 requires SP1 to be installed first.

@ everyone: set sata to non-raid and installing sp1 at the moment.  Will update this post with the results.
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Accepted Solution

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JJMarquart earned 0 total points
ID: 36913903
Problem fixed.

It was the SATA mode; was originally on RAID.  Upon switching it to AHCI non-raid, I was able to install both service packs.
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Author Closing Comment

by:JJMarquart
ID: 36938216
SATA controller set to non-compatible setting.
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Author Comment

by:JJMarquart
ID: 36913909
SATA controller was set to non-compatible setting.
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