BlackBerry Server Express Firmware update

Posted on 2011-10-03
Last Modified: 2012-05-12
how can i send a firmware update to a specific phone with BES Express?

Question by:mxrider_420
    LVL 17

    Expert Comment

    you can use this for reference
    LVL 1

    Author Comment

    that was vague. any more ideas?
    LVL 4

    Expert Comment

    It will depends upon the carrier.
    BES can not push an OS.
    You can only force the carriers approved OTA OS update to the phone. If the carrier is not supporting the OS update OTA, it will not get updated. Carriers do not have a list of OTA approved OS either. that i have seen.
    LVL 20

    Accepted Solution

    depends on your carrier i think and the model of handsets to send OTA.  for handsets they need to have v4.5 or above firmware.

    You have to let BES manage the device software.
    Under Blackberry Solution Topology --> Blackberry Domain --> Componant View --> BB Administration Service --- Choose Edit Component and then under Software Management, change Blackberry Device software deployment to YES

    Now back under BB Solution Management --> Software --> BB device Software --> Search for new wireless Device Software (you might need to setup a deployment package) -- this can sometimes be a hit or miss, Bold's seem to work most of the time, but Curves can be an issue and Pearls -- it is very carrier dependant, in my case Vodafone.
    LVL 20

    Assisted Solution

    by:Iain MacMillan
    to be honest, I prefer using my Admin system which has all the latest firmware for our handsets loaded up, and use the latest DM (61.0) and a USB cable with adapter for the micro USB handsets and i just update the firmware as and when, since I only have less than 40 users.

    easier to dock handset, back it up and then update the firmware safely.  OTA update can be a nightmare if they happen to not be in a 3G area, or worse, overseas.

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