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Microtek Scanner Software (Scanwizard) Says I Don't have Admin Privileges - but I do

Posted on 2011-10-03
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Last Modified: 2012-05-12
I am trying to install Scanmaker software (basically the drivers for a Microtek Scanwizard 4700 scanner) on Windows XP.  I have tried installing several different versions of the software, and each time am told "you don't have admin privileges."  This message is generated by the Scanmaker install program, not by Windows.  In fact, I do have admin privileges...I get the same error when I'm logged in as "Administrator!"  I have verified that I have admin privileges by, for example, right-clicking on the Start button, and seeing "Explore all users" and "Open all users," which you don't see if you don't have admin privileges.

I have tried to install in safe mode; no difference.  Anyone know what might be wrong?
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Question by:akahan
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Expert Comment

by:nobus
ID: 36908207
you can test the software on another xp pc - to see if it is not corrupt
the only other option i see is creating another admin account to test from
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Author Comment

by:akahan
ID: 36913589
Sadly, creating another admin account didn't work.
I'm fairly sure the software itself isn't corrupt, as I have tried numerous versions, all with the same result.  And, it is software that I have successfully installed in the past.

Oddly, I am able to do all sorts of other things that require admin access (like, for example, create an account with administrator privileges!)  It's just this particular software, in all its variants, that won't recognize this.
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by:sjklein42
ID: 36913719
My first guess is that the Scanmaker installer is getting an error trying to copy a file to a destination folder and is spitting out that "admin" message just because it is the most common reason, but not the only reason.  

Are you doing anything non-default during installation, like  trying to override the destination folder?  Do you have enough freespace on the hard drive?  Are there any network shares involved in the install path?   Anything unusual about protected folders on the hard drive?

If you're not taking the default destination - try it.  If you are, then try giving an explicit destination folder instead.

The latest version of the scanmaker software is available on cnet.   You may want to confirm it is the same version as the one you are using.  Click "Download the latest version" and see if the file you get is the same as the one you are using:

http://download.cnet.com/Microtek-ScanMaker-ScanWizard/3000-2118_4-124376.html
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by:akahan
ID: 36913805
Good thoughts, thanks.  I don't think I'm trying to do anything non-default, no.   I'm downloading the file, and running it, from the c: drive; it expands itself into several directories, and then runs the setup.exe, all from the C: drive, which has plenty of room.

I don't think I've got anything unusual going on with the protected folders on the hard drive, and I ran sfc a few minutes ago to confirm that all my system files are intact.

The  version you've pointed to is for MacOS but, in any event, I've tried several versions of the Scanwizard software, including the latest available from MIcrotek's site.
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by:sjklein42
ID: 36913849

Some notes that may apply - some relating to XP in spite of the article title.  See especially #19:

http://ww3.microtek.com.tw/tw/uploads/faq/pdf/scanner_vista_howto8.pdf
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by:akahan
ID: 36913965
I've read through that, which I should have mentioned in the original posting, and unfortunately none of it helped.  #19, in particular, is about permissions required to RUN the software, rather than to install it.

I think I may have to just give up and get a new scanner.  
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by:sjklein42
ID: 36914078
Sorry.

You don't have any anti-virus running, do you.

Tough one.
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by:nobus
ID: 36915123
it could also be a corrupt OS - did you run sfc, or even a repair install yet ?
http://www.updatexp.com/scannow-sfc.html                        SFC use in XP
http://www.michaelstevenstech.com/XPrepairinstall.htm            Repair install  XP
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Author Comment

by:akahan
ID: 36915203
nobus - as mentioned in an earlier post (but easy to miss), I did run SFC, with no change in the result.

I am using Microsoft security essentials, but even when I turn off real time protection, I have no difference in the result.

Crikey!
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by:nobus
ID: 36916152
try a repair then?
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by:akahan
ID: 36917420
Wouldn't a repair mangle a lot of my current registry settings, necessary for function of my various applications, such that I'd have to re-do their installation and/or configuration?  I've always thought of that as kind of a "last resort".
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by:nobus
ID: 36917683
i never had any problems with it  - but read the article completely first, before starting; always a good procedure to do so
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akahan earned 0 total points
ID: 36937173
Victory!  Apparently my registry's permissions had gotten mangled somehow.  I was able to solve the problem by running this command:

secedit /configure /cfg %windir%\repair\secsetup.inf /db secsetup.sdb /verbose

After doing this, the software installed without a hitch.
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Author Closing Comment

by:akahan
ID: 36960775
I found this on my own , eventually.
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by:nobus
ID: 36937958
tx for feedback
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