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uknet80
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Quickbooks issues with FQDN

Dear Experts,

FQDN don't work with quickbooks, Quickbooks server been joined to the domain "domain.local", quickbooks server name set to quickbooks "Quickbooks database managment server".

from nslookup, I get replay for both quickbooks and quickbooks.domain.local. but from client when I connect to quickbooks server I can not change to "single user name".

I have added host recode under client C:\Windows\System32\Drivers\Etc\hosts" file, if i set it to below setting, user can change to single user mode:
quickbooks        10.x.x.x

BUT if i set it to FQDN can't, it will give error and advise to change to "host  multi user mode", this is where that client hold the file.
quickbooks.domain.local       10.x.x.x

is that correct?

thanks
QuickBooks

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uknet80

8/22/2022 - Mon
ASKER CERTIFIED SOLUTION
LlanoV

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uknet80

ASKER
my steps was as follow:

1- joined server to the domain.
2- moved server to right OU
3- installed "Quickbooks database management server"
4- made sure record been added to DNS server.
5- move quickbooks files to share folder and give access to everyone.

am i missing anything?
SOLUTION
LlanoV

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uknet80

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I have created share drive manually from client machine (Tool->Map Network Drive)
does it make difference?
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uknet80

ASKER
sorry for late replay

it is Quickbooks Enterprise Solution Version 11
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uknet80

ASKER
not yet,

I have reinstalled "Quickbooks database management server", while server was part of domain,  I coudn't start QuickbooksDB21 service, I was getter error "the service did not start due to a logon failure" error 1069, then under services  double clicked on QuickbooksDB21 service and from LogOn tab changed username from  QBDataServiceUser21 to domain administrator name, and started the service, now I can't change to milti mode, nighter through using only computer name from host file or domain name.
uknet80

ASKER
guy i have spoken with quickbooks support they said, quickbooks dosn't support FQDN, it only supports host name, that is were you have to added under host file.

is that true?
uknet80

ASKER
the solution is to add hostname to host file for each workstation,
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